VDI Engineer

We are seeking a Senior VDI Engineer to support and optimize a large-scale virtual desktop environment spanning VMware infrastructure and AWS. This is a hands-on engineering role responsible for Omnissa Horizon platform support, complex production troubleshooting, infrastructure automation, performance, capacity, and service reliability., * Administer and troubleshoot Omnissa Horizon, including Connection Servers, desktop pools, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), load balancing, and Horizon clients

• Own escalated VDI incidents involving latency, connectivity, authentication, application availability, session performance, and end-user experience
• Troubleshoot across VMware vSphere/vCenter, AWS, networking, storage, Active Directory, Windows, and Ubuntu/Linux
• Diagnose Horizon client, session, display protocol, and regional performance issues
• Resolve App Volumes and application delivery issues affecting users, desktops, applications, or geographic regions
• Automate VMware and AWS infrastructure using Terraform and Infrastructure as Code
• Develop operational automation using PowerShell and/or Python
• Monitor and analyze platform health, capacity, performance, logs, and user experience
• Perform root cause analysis and implement preventive solutions for recurring production issues
• Support Horizon platform patching, upgrades, technical documentation, runbooks, and operational procedures
• Partner with networking, infrastructure, endpoint, identity, and application teams to resolve issues spanning multiple technology domains
• Support incident tracking, operational metrics, and service management through ServiceNow

Core Technologies

Primary

• Omnissa / VMware Horizon
• VMware vSphere & vCenter
• Horizon Connection Server
• Unified Access Gateway (UAG)
• App Volumes
• Dynamic Environment Manager (DEM)
• AWS
• Terraform

Supporting

• PowerShell and/or Python
• Windows and Ubuntu/Linux
• Active Directory and authentication
• Enterprise networking and storage
• ServiceNow
• Aria Operations, AWS CloudWatch, Prometheus, and/or Grafana

Preferred

• Salt / SaltStack
• Large-scale, multi-region VDI environments
• Horizon display protocol and latency optimization
• Additional Infrastructure as Code experience
• VCP-DTM or VCP-DCV certification

• Work Model: Hybrid, 3 days onsite per week
• Experience: 5+ years of hands-on production VDI/Horizon engineering
• Demonstrated enterprise-scale troubleshooting and root cause analysis experience
• Hands-on Terraform experience with VMware and AWS
• PowerShell and/or Python automation experience
• Bachelor’s degree in a related field or equivalent practical experience

Key Qualifications

• 5+ years of hands-on enterprise VDI experience, with strong expertise in Omnissa/VMware Horizon
• Advanced troubleshooting across the complete VDI stack, including virtualization, networking, storage, authentication, operating systems, and application delivery
• Hands-on Terraform experience supporting VMware and AWS infrastructure
• Strong automation and scripting skills using PowerShell and/or Python
• Ability to independently own complex production issues through diagnosis, root cause analysis, remediation, and prevention, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.