SF BSA- Senior Level

Sales Planning Marketing Dashboard Force.Com Operations Leadership Automation Salesforce User Story Scalability Data Quality Azure DevOps Communication Presentations Test Planning Data Modeling Data Migration System Testing Self-Motivation Problem Solving Data Governance Process Mapping Defect Tracking Business Process Computer Science Systems Analysis Process Analysis Agile Methodology Business Analysis Defect Management Project Management Value Propositions Acceptance Testing Business Valuation Scalability Design Workflow Management Process Improvement Business Objectives Information Systems Technology Solutions Atlassian Confluence Salesforce Lightning Business Requirements Strategic Partnership Full Stack Development Stakeholder Management Operational Efficiency Digital Transformation Salesforce Sales Cloud Business Administration Business Transformation Functional Specification Requirements Elicitation Business Process Analysis Business Systems Analysis Stakeholder Communications Customer Success Management Scrum (Software Development) End-User Training And Support User Acceptance Testing (UAT) Developing Training Materials Customer Relationship Management Salesforce Certified Administrator Salesforce Certified Business Analyst Application Programming Interface (API), PNC is seeking a highly motivated Business Systems Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. This role will be responsible for gathering and analyzing business requirements, identifying process improvements, and delivering scalable Salesforce solutions that support organizational goals. The ideal candidate has a blend of business analysis expertise, Salesforce platform knowledge, and experience working in Agile environments., Collaborate with business stakeholders to gather, document, and validate business requirements. Analyze current business processes and identify opportunities for optimization and automation. Translate business needs into functional specifications, user stories, process flows, and solution designs. Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to implement Salesforce solutions. Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools. Facilitate requirements workshops, stakeholder meetings, and solution reviews. Conduct gap analyses and recommend technology solutions aligned with business objectives. Support system testing efforts, including User Acceptance Testing (UAT), test planning, and defect resolution. Monitor system performance and recommend enhancements to improve user experience and operational efficiency. Develop training materials and provide end-user support and documentation. Ensure compliance with data governance, security, and best practices within the Salesforce platform., This role focuses on bridging the gap between business stakeholders and technical teams by leveraging strong Salesforce expertise and business analysis skills. You will gather and analyze business requirements, identify process improvements, and design scalable Salesforce solutions that support organizational goals. Working in an Agile, fast-paced environment, you will help shape and optimize key processes across Sales, Service, Marketing, and Customer Success functions.

Responsibilities

Collaborate closely with business stakeholders to gather, document, and validate business requirements.

Analyze current business processes and identify opportunities for optimization, automation, and improved efficiency.

Translate business needs into clear functional specifications, user stories, acceptance criteria, process flows, and solution designs.

Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to design and implement Salesforce solutions.

Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.

Create and maintain user stories, process maps, functional specifications, and test cases to support solution delivery.

Facilitate requirements workshops, stakeholder meetings, and solution review sessions to ensure alignment and clarity.

Conduct gap analyses and recommend technology solutions that align with business objectives and Salesforce best practices.

Support system testing efforts, including planning and executing User Acceptance Testing (UAT), and managing defect tracking and resolution.

Monitor Salesforce system performance and recommend enhancements to improve user experience and operational efficiency.

Develop training materials, documentation, and job aids, and provide end-user support to drive adoption of Salesforce solutions.

Ensure compliance with data governance, security standards, and platform best practices within the Salesforce environment.

Use Confluence and Jira, or similar tools, to document requirements, track work, and support Agile ceremonies.

Write and maintain validation scripts to ensure data quality and system integrity.

Collaborate with teams supporting Sales Cloud and Service Cloud to ensure consistent and scalable solutions across the CRM ecosystem.

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field. 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role. 2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products. Strong understanding of business process analysis, requirements gathering, and documentation techniques. Experience creating user stories, process maps, functional specifications, and test cases. Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools. Experience working in Agile and Scrum environments. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving abilities., Salesforce Administrator Certification. Salesforce Business Analyst Certification. Experience with Salesforce Lightning Experience. Knowledge of Salesforce integrations, APIs, and third-party applications. Experience with Jira, Azure DevOps, or other project management tools. Familiarity with CRM implementations and data migration projects. Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Employee Value Proposition (EVP), Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

5+ years of experience as a Business Systems Analyst, Business Analyst, or in a similar role, gathering and creating functional and non-functional requirements.

3+ years of experience performing business analysis activities such as requirements gathering, process analysis, and documentation.

2+ years of hands-on experience working with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.

Strong understanding of business process analysis, requirements gathering, and documentation techniques.

Proficiency in creating user stories, acceptance criteria, process maps, functional specifications, and test cases.

Solid knowledge of Salesforce platform capabilities, including data models, security, reporting, workflows, dashboards, custom objects, validation rules, and automation tools.

Experience working in Agile and Scrum environments, including use of Agile artifacts and participation in Agile ceremonies.

Hands-on experience with Salesforce CRM, including Sales Cloud and Service Cloud.

Experience writing validation scripts to support data quality and system controls.

Experience using Jira and Confluence, or similar project management and collaboration tools.

Strong analytical and problem-solving abilities, with the capacity to translate complex business needs into practical technical solutions.

Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across business and technology teams.

Skills

Business analysis, Systems analysis, Requirements gathering, Analysis, Data, confluence, Business requirements, agile

Top Skills Details

Business analysis,Systems analysis,Requirements gathering,Analysis,Data,confluence,Business requirements, Salesforce Administrator Certification. Salesforce Business Analyst Certification. Experience with Salesforce Lightning Experience. Knowledge of Salesforce integrations, APIs, and third-party applications. Experience with Jira, Azure DevOps, or other project management tools. Familiarity with CRM implementations and data migration projects. Experience supporting Sales, Service, Marketing, or Customer Success organizations, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

TEKsystems has been supporting PNC for the last 15 years. We are helping PNC on their digital transformation by building capacity teams through our various engagement models. Our relationship with the bank has transformed to the point where PNC views TEKsystems as a strategic partner and not just another vendor: Below are some highlights of our relationship as well as PNC Marketplace data:

TEKsystems Data within PNC

TEKsystems is top domestic vendor for PNC for last 5 years in a row.

In 2021 TEKsystems deployed over 500 resources at the bank and over 1,700 for the last 3 years.

81% of the resources we deploy at PNC engage with PNC in fulltime employment conversations after 9 months of being placed, We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.