Technology Specialist II - Full Time - Petaluma Headquarters

We’re looking for an experienced, hands-on Technology Specialist II who enjoys solving complex technical challenges, supporting Team Members, and keeping technology running smoothly across our retail stores, Distribution Center, and corporate operations.

This full-time, non-exempt position is an excellent opportunity for someone who enjoys supporting Team Members across multiple locations, thrives in an independent work environment, and brings a hands-on approach to technical troubleshooting, field support, and technology improvement projects.

What You’ll Do

• Independently diagnose and resolve advanced hardware, software, network, and infrastructure issues across multiple locations.
• Install, configure, and maintain computers, servers, printers, network equipment, and other workplace technology.
• Support retail technology, including point-of-sale (POS) systems, payment terminals, scanners, and connected store equipment.
• Administer Microsoft 365, user accounts, email, security permissions, and Team Member onboarding and offboarding.
• Provide initial technical support for business applications, reporting tools, and data systems.
• Monitor system performance, troubleshoot recurring issues, and develop automation solutions to improve efficiency.
• Support technology installations, equipment upgrades, store remodels, and system rollouts.
• Partner with vendors and internal teams to resolve technical issues and maintain reliable operations.
• Create technical documentation, share knowledge, and mentor other Technology Team Members.
• Participate in scheduled after-hours, weekend, and holiday support rotations.

• 2+ years of experience in IT support, networking, computer operations, or retail technology.
• Strong troubleshooting skills with the ability to independently identify and resolve technical issues.
• Working knowledge of Windows, macOS, Microsoft 365, networking, and endpoint management.
• Working knowledge of Microsoft Azure cloud services; familiarity with Dynamics 365 F&O and Microsoft Fabric or SQL data platforms is preferred.
• Experience with identity and access administration, email systems, and cybersecurity practices.
• Familiarity with scripting or automation tools such as PowerShell or Python.
• Strong communication, organization, and customer service skills.
• Ability to balance multiple priorities while providing dependable technical support.
• Experience supporting multiple retail locations or distributed business operations is a plus.
• Associate degree in computer science or related coursework and industry certifications such as CompTIA, Microsoft, or Cisco are preferred. Equivalent combinations of education and experience will be considered., * Driving is an essential function of this position, with approximately 20% travel to Friedman’s locations throughout Sonoma and Mendocino Counties.
• Must possess a valid driver’s license and meet Company driver qualification and vehicle safety requirements.
• Ability to perform essential driving responsibilities, with or without reasonable accommodation.
• Ability to perform physical equipment installations and repairs, including bending, kneeling, climbing ladders, and lifting to 40 pounds independently and up to 75 pounds with assistance.
• Availability for scheduled off-hours work and rotating weekend, holiday, and emergency support.
• Position is 4 days in office and 1 day remote eligible, after successful completion of introductory period.

At Friedman’s, you’ll be part of a collaborative team where your expertise makes a direct impact. We value innovation, problem-solving, professional growth, and delivering exceptional service to our Team Members and customers. Generous discount, bundled benefits and tuition reimbursement are part of the tool kit for Team Members.

Pay Range: $27.82 - $37.83 per hour

Starting pay within the established range will be based on relevant experience, skills, and qualifications,

What’s in Friedman’s toolbox for Team Members:

• Employee discount on all merchandise
• Store bonus eligibility
• Team Member of the Quarter opportunities
• Tuition reimbursement to further career path

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.

At Friedman’s Home Improvement, our mission is to Deliver the Human Side of Home Improvement. We take pride in our people, our technology, and the service we provide to our communities.