Information Technology Specialist 2 (Hourly)

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direct supervision of an Information Technology Specialist 3, the incumbent will provide hands-on, high-quality Tier 1 and Tier 2 technical support to over 200 agency staff members located at the 1 New York Plaza office. Operating in a fastpaced, mixed-platform environment (Windows, macOS, iOS, and Chrome OS), the incumbent is responsible for diagnosing and resolving hardware and software issues, managing user accounts, deploying and maintaining Endpoint devices, and ensuring secure, reliable day-to-day IT operations. Additional duties include, but are not limited to, the following:

Technical Support & Troubleshooting o Provide prompt, customer-focused Tier 1 and Tier 2 desktop support to end-users, resolving hardware, software, printer, and peripheral issues. o Support and troubleshoot Microsoft Windows OS, macOS, iOS, and common business applications. o Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN access, and local network printer configurations. o Respond to, document, and track support tickets and service requests within the agency’s ticketing system, ensuring timely resolution and escalation of complex issues to senior IT staff or vendors when necessary. Endpoint & Systems Administration o Install, configure, image, and deploy desktops, laptops, mobile devices, printers, and peripherals. o Utilize endpoint management tools-including SCCM, Google Admin/Chrome device management, and Armis-to perform system imaging, OS deployments, software installations, security patches, and updates. o Ensure all end-user devices comply with agency security policies, configuration standards, and best practices. Identity & Access Management o Administer user accounts, security groups, and access permissions within Active Directory and Active Roles. o Coordinate and execute the IT portion of the employee onboarding and offboarding processes, ensuring accounts are provisioned/deprovisioned timely and devices are prepared or reclaimed. Asset Management & Documentation o Maintain accurate inventory and tracking of IT assets, hardware, and software licenses at the NYC location. o Create and maintain clear, up-to-date technical documentation, standard operating procedures (SOPs), and user guides for troubleshooting and system configurations. o Perform other duties as assigned to support the operational needs of the WPS team.

Minimum Qualifications A bachelor’s or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor’s or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor nonimmigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.

• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs

• Family dental and vision benefits at no additional cost Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.