CRM Solution Architect

As a CRM Solution Architect, you will be responsible for designing, implementing, and governing robust, scalable solutions that align with business objectives. You will serve as a trusted advisor, connecting business strategy with technical execution while maintaining the integrity of the CRM ecosystem. This role offers the opportunity to drive digital transformation initiatives and mentor future leaders within the ecosystem.

The CRM Solution Architect enhances project delivery by ensuring that both logical and physical architectures align with enterprise standards. Leveraging your knowledge of current technologies, reference architectures, and your implementation experience, you’ll transform business needs into actionable solution blueprints that drive organizational success.

Key Responsibilities

• Solution Design
• Design scalable, maintainable, and high-performing Salesforce and CLM solutions that align with enterprise standards.
• Assess existing business processes and translate them into effective technical specifications and architecture diagrams.
• Collaborate with stakeholders and technical teams to define solution roadmaps and create prototypes or proofs of concept.
• Implementation & Integration
• Oversee the technical implementation, configuration, and customization of Salesforce solutions and integrations.
• Direct integration efforts using middleware tools and ensure seamless interoperability with other business systems.
• Validate solutions through testing, performance tuning, and troubleshooting complex technical issues.
• Governance & Best Practices
• Ensure adherence to security, data governance, and change management policies.
• Promote Salesforce best practices and mentor developers and admins on architecture principles.
• Stay current with Salesforce releases and recommend relevant enhancements.

• US Citizenship for this position is required by law due to federal customer contracts.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands-on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and DevOps tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills, with a proactive, can-do attitude

Preferred Skills

• Salesforce certifications such as Application Architect or System Architect.
• Experience with CPQ, CLM, or Revenue Cloud.
• Experience in MuleSoft Development.
• Familiarity with Agile methodologies and project management tools.

This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts.