Associate Director - Site Reliability Engineer

The Associate Director, Site Reliability Engineering maintains, integrates and implements software applications within the organization. The Associate Director, Site Reliability Engineering requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, for Site Reliability Engineering helps develop and execute an engineering strategy for enterprise logging and monitoring platforms required to support our Network Operations Center monitoring requirements. This role reports to the director, helping define and support our monitoring & logging strategy to simplify our architecture, minimize cost, and maximize function of various Network Operations Center Monitoring platforms.

Leads a team supporting Network Operations Center logging and monitoring platforms

Researches technology options and makes necessary decision recommendations to resolve complex technology challenges in Network Operations Center monitoring products leveraging them as a Service and in a product model

Responsible for supporting the strategy, roadmap, and architecture of our tools in partnership with the Network Operations Center & Enterprise Monitoring teams.

Standardizes the development and engineering of Network Operations Center monitoring tools platform standards and metrics

Works regularly with vendors and assists leadership on vendor negotiations optimizing cost of platforms

Demonstrates a solid understanding of how organization capabilities interrelate across department(s).

Makes decision recommendations related to identifying and resolving complex technical and operational problems

Leads highly specialized professional associates in Network Operations Center

Possesses strong technical depth and understanding of Tools/Technology capabilities and how they fit in the Humana context

Strong familiarity with Agile Product Model principles

Develop and grow strong relationships with IT teams across the organization

Ensures compliance to IT Service Management and Operations standards

Supports the critical IT strategic initiatives

Manages the metric development to mature our overall monitoring visibility & experience

Required Qualifications

Bachelor’s Degree

6 or more years of technical experience

2 or more years of management experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Agile Fundamentals

Cloud Fundamentals

Working with system logging & telemetry data