Systems/Network Administrator

SNI Technology is seeking a Systems Administrator II for a full-time opportunity with a growing organization in Jacksonville, FL. This position will play an important role in maintaining the company’s IT infrastructure, supporting cloud-based systems, and ensuring reliable technology operations across the business., * Administer and maintain Microsoft Azure environments, Azure Virtual Desktop (AVD), and cloud-hosted server infrastructure.

• Monitor system availability, performance, and capacity while supporting routine maintenance and technology lifecycle activities.
• Manage Microsoft Entra ID, including user accounts, application access, application registrations, conditional access policies, and hybrid identity services.
• Configure, deploy, and maintain endpoint management policies and employee devices through Microsoft Intune.
• Provide support for Linux-based systems and related infrastructure.

Technical Support & Troubleshooting

• Provide escalated Tier 2 and Tier 3 technical support for hardware, software, networking, account access, and system-related issues.
• Assist the Tier 1 Service Desk with coverage during high-volume periods, staff absences, and other business needs.
• Take ownership of incidents from initial investigation through resolution, identifying root causes and implementing lasting solutions.
• Deliver hands-on technical assistance to employees while maintaining a strong focus on service quality and system reliability.

Endpoint, Network & Hardware Support

• Manage employee equipment throughout its lifecycle, including configuration, deployment, recovery, secure wiping, and redeployment.
• Install, configure, and troubleshoot office technology such as printers, scanners, and other network-connected equipment.
• Coordinate equipment shipments, returns, repairs, and replacements for remote employees and external service providers.
• Troubleshoot office connectivity and network infrastructure, including switches, wireless access points, cabling, DNS, DHCP, VPN, and TCP/IP.
• Assist with physical IT installations, equipment moves, and other infrastructure-related projects.

Voice Systems & Communications

• Support and administer Voice over IP (VoIP) platforms, including user setup, call routing, and issue resolution.
• Coordinate with telecommunications vendors and service providers to resolve service interruptions and maintain reliable communications.

Data Center Operations & Documentation

• Visit a local Jacksonville-area data center as needed to assist with equipment installations, hardware maintenance, connectivity issues, and troubleshooting.
• Develop and maintain technical documentation, standard operating procedures, troubleshooting guides, and internal knowledge base resources.
• Help improve IT processes, infrastructure reliability, and consistency across support and administration functions.

The ideal candidate will bring hands-on experience with Microsoft Azure, Entra ID, Intune, cloud-hosted infrastructure, and Linux systems. This role combines systems administration and cloud infrastructure management with escalated technical support, endpoint management, networking, and telecommunications support., * At least 3 years of experience in systems administration, IT support, help desk operations, or a related technical role.

• Hands-on experience administering Microsoft Entra ID and hybrid identity environments.
• Experience managing endpoints and device policies using Microsoft Intune.
• Working knowledge of Microsoft Azure, cloud-hosted infrastructure, and Azure Virtual Desktop.
• Experience supporting Linux operating systems.
• Strong troubleshooting skills across hardware, software, operating systems, applications, and networking.
• Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
• Ability to balance infrastructure administration with direct end-user support.
• Comfortable performing hands-on technical tasks, including device deployment, equipment handling, and basic cabling.
• Reliable transportation and the ability to travel locally to a Jacksonville-area data center when needed.
• Strong written and verbal communication skills, organizational abilities, and attention to detail.
• Ability to manage competing priorities in a fast-paced business environment.
• Availability to work on-site Monday through Thursday in Jacksonville, with remote work on Fridays.
• Current authorization to work in the United States without current or future employer sponsorship or additional employment authorization requirements. Applicants must reside in an eligible state., * Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• Experience administering Azure Virtual Desktop or comparable cloud-hosted desktop and server environments.
• Previous VoIP administration and troubleshooting experience.
• Experience supporting network-connected printers, scanners, and multifunction devices.
• Familiarity with data center operations, including rack installation, hardware deployment, cabling, and diagnostics.
• Microsoft Azure certifications such as AZ-900, AZ-104, or SC-300, or a CompTIA Network+ certification.
• Experience with scripting or automation tools such as PowerShell or Bash.
• Interest in advancing toward a Senior Systems Administrator or infrastructure engineering position.