Network Engineer

Support Tier I-III system, networking, and engineering personnel to ensure network troubleshooting efforts

• Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
• Develop and enforce operational procedures, incident response workflows, and escalation protocols.
• Interface with Mission Partners, Agency, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
• Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership.
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Provide great and prompt customer service to program personnel by assisting them with IT-related issues.
• Document and communicate degradation of services or outage issues to customers and help with resolution.
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
• Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program’s AQL/SLA

Years of Experience Required: -BS degree and 8 - 12 years OR Masters with 6 - 10 years of prior relevant experience

Top Skills Required: -Monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar). -TCP/IP, DNS, DHCP, VPNs -Firewalls -Network protocols, * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

• Because an active or interim DoD clearance is required, U.S. Citizenship is required

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)