Server Administrator

The Server Administrator provides support for network systems and server hardware and software. Responsibilities include server configuration, installation, maintenance, troubleshooting, assigning and coordinating workload with team members, and serving as a technical resource for ongoing and upcoming technology projects. The position also supports the planning, acquisition, research, and evaluation of new technologies for use within current and future operational programs. The Server Administrator may lead technical teams as directed by management and develops management reports related to performance and workload statistics. All duties are performed within the framework of the department’s mission and values. The primary domain for this position is System Engineering., * This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

• This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This is subject to change.

• Responsibilities may include participation in an on-call rotation outside regular business hours.

About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB’s mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB., Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians., FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce. Department Website: http://www.ftb.ca.gov, The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A cover letter is required and must be included.
• Other - Required: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s): Describe a time when you led a complex or high risk change to a Windows Server environment. In your response, explain:

• The technical problem or requirement that drove the change;
• How you planned and validated the work (such as testing approaches, automation, documentation, change management, security controls, or monitoring strategies);
• The tools or methods you used to troubleshoot challenges along the way;
• How you coordinated responsibilities, communication, and risk mitigation with your team or stakeholders; and
• The final technical outcome and how you confirmed the change was successful.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., * Knowledge and experience installing, configuring, upgrading, and maintaining Windows server hardware and software

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver’s license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate, * Knowledge of Windows server monitoring, performance tuning, patching and hardening, and backups and restores

• Experience troubleshooting and problem solving Windows server hardware and software issues
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, NTFS permissions, and remote desktop services
• Experience troubleshooting and resolving service and authentication issues
• Ability to work both independently and in a team environment
• Demonstrated analytical and organizational skills, along with proficient verbal and written communications skills
• Ability to perform detailed analysis, define technical problems, reason logically, and recommend effective solutions
• Ability to manage multiple projects and work under ambitious time-frames to meet objectives
• Ability to maintain cooperative interpersonal working relationships with customers
• Experience identifying emerging trends in IT and researching and evaluating technology products
• High degree of self-motivation and a passion for excellence in customer service
• Experience managing both local and remote Windows Server 2016, 2019, and 2022
• Working knowledge of VMware or other Virtualization technology and support of a virtual server environment
• Experience with writing scripts to automate complex administrative tasks
• Working knowledge of network IP load balancers
• Working knowledge of SAN environments

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed” fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.