Funds and Records Operations Analyst

The Funds and Records Operations Analyst supports the integrity, accuracy, compliance, and effective administration of philanthropic funds, gift agreements, and constituent records within University Advancement (UA). Serving as a key operational link among several UA teams, external partners, and the Tower Foundation of San Jose State University, the Analyst evaluates, interprets, and administers the administrative lifecycle of gift documentation, fund creation, and donor restriction compliance.

The incumbent is responsible for coordinating the administration of gift agreements, setting up new funds in the philanthropic database, managing the philanthropic clearing account, supporting deposit reconciliation, executing pledge reminders and tax receipts, and conducting continuous data health and quality assurance audits. During peak donation periods or staff absences, the position provides backup operational gift processing and entry., * Analyze and administer the end-to-end lifecycle of gift agreements, evaluating documentation for completeness, identifying discrepancies or compliance issues, coordinating required review and approvals, and ensuring donor restrictions and institutional requirements are accurately reflected across advancement and financial systems

• Maintain central archives of finalized gift agreements, MOUs, pledges, expectancy gifts, and governing documentation in the Blackbaud CRM and the organization’s shared drive
• Coordinate the distribution of gift and fund details to partners including Tower Foundation, Financial Aid and Scholarships Office (FASO), colleges, and cross-functional partners across the division
• Provide oversight of non-scholarship funds ensuring compliance and agile communication with donors, the Tower Foundation, and cross-functional partners across the division
• Administer the main online giving platform, including adding funds and updating receipt information, managing permission levels, data, and system integration, and maintaining communication with internal and external partners
• Ensure donor intent, criteria, and financial account mappings are accurately captured and updated across advancement and financial systems
• Research ambiguous transactions, evaluates available documentation, determines the appropriate disposition within established policies, and coordinates resolution across systems and entities; liaises with internal and external partners to confirm intent
• Prepare, review, and process inter-entity transfers (e.g., fund reclassifications, check requisitions) and adjustments to ensure accurate and timely transfer of funds
• Support weekly, monthly, and year-end deposit reconciliation by assembling documentation and maintaining auditable financial transaction logs
• Administer and execute pledge reminder schedules, tracking outstanding balances and coordinating updates with fundraisers and donor relations
• Optimize the data lifecycle of constituent records by updating biological, relational, employment, and demographic attributes for alumni, donors, and prospects
• Support the coordination of requests, troubleshooting, and communication in team inboxes, Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university’s third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Knowledge of, or ability to quickly learn, charitable giving policies, counting rules, and regulations set by the IRS, CASE Reporting Standards, AASP, and CSU Chancellor’s Office guidelines
• Demonstrated experience with business process operations, workflow optimization, or developing standard operating procedures (SOPs) in an administrative or higher education environment
• Ability to self-manage multiple competing deadlines, adapt calmly within a dynamic environment, and independently organize workflows to hit operational milestones
• Proficiency with complex, relational advancement CRM databases (e.g., Salesforce, Blackbaud, Ellucian, or Affinaquest) and standard enterprise office suites (Microsoft Office, Google Workspace)
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
• Strong quantitative and analytical ability to review data, identify operational trends, isolate data inconsistencies, and implement sound corrective strategies
• Excellent verbal and written communication skills; ability to explain complex financial records, historical precedence, and technical guidelines clearly to non-technical stakeholders, donors, and university personnel
• Mastery of attention to detail with a proven track record of maintaining strict accuracy while performing complex work in a fast-paced environment
• Ability to communicate with constituents in a professional and respectful manner, * A bachelor’s degree and/or equivalent training
• Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, * Bachelor’s degree from an accredited four-year college or university, or equivalent combination of education and experience
• Two to five (2-5) years of direct experience in advancement services or public non-profit administration
• Experience with fund accounting, budget reconciliation, or financial tracking (preferably within non-profit or higher education settings)
• Experience working within the California State University system or a large public higher education auxiliary/foundation environment

Classification: Administrative Analyst/Specialist - Exempt I Anticipated Hiring Range: $5,709/month - $5,940/month (Step 5 - Step 7) CSU Salary Range: $5,274/month - $7,684/month (Step 1 - Step 20)

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.