Lead Solutions Architect

The Lead Solutions Architect translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Advises executives to develop functional strategies (often segment specific) on matters of significance. The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect work lead projects and assignments that involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Translates business needs into technical systems solutions

Integrates hardware, software and network interfaces to form a system

Begins to influence department’s strategy

Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction

Exercises considerable latitude in determining objectives and approaches to assignments.

Bachelor’s degree

7 or more years of progressive information technology experience directly related to architecture/engineering, information security, or other specialized technology field

Knowledge of infrastructure architecture design, including cloud-based infrastructure

Demonstrated expertise with one full life cycle analytics engagement across strategy, design and implementation

Experience delivering capabilities including (but not limited to): Omnichannel - Queuing, routing, and experience, Softphone, AI/ML, Chatbots & Voicebots, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, etc.

Experience with AWS SageMaker, Google tensorflow and or other Data Science platforms

Preferred Qualifications

Degree in computer science or a related discipline, such as data science, applied mathematics, electrical engineering, or systems engineering

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