Desktop Technician

This role focuses on building, configuring, testing, and deploying end-user devices to ensure they are ready for use. Responsibilities include preparing equipment for new hires, replacing existing hardware, supporting virtual desktop environments, and assisting with larger deployment projects. The technician will perform quality checks, troubleshoot configuration issues, track device assignments, and communicate with users and support teams to ensure timely, reliable deployments., * Build, configure, reimage, and prepare laptops, desktops, and virtual machines in accordance with established standards.

• Test device functionality and verify applications, drivers, network access, encryption, cloud storage, and security tools before deployment.
• Prepare and deliver equipment for new employees, hardware replacements, refresh cycles, and large-scale technology rollouts.
• Track device configurations, assignments, asset information, and task updates in ServiceNow.
• Work with asset management, desktop support, engineering, and remote technical teams to coordinate deployments and resolve issues.
• Install required business applications and configure devices based on user needs.
• Assist with virtual desktop environments, Windows 365, operating system upgrades, and other endpoint deployment projects.
• Identify and troubleshoot build failures, complete quality checks, and escalate issues that could delay deployment schedules.

• Experience installing, imaging, configuring, and troubleshooting Windows 11 devices.
• Familiarity with enterprise deployment and endpoint management tools, such as Microsoft Intune, Windows Autopilot, SCCM, and Company Portal.
• Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, network connectivity, and endpoint security software.
• Ability to diagnose issues involving software installations, certificates, remote access, virtual desktops, and hardware configurations.

Our benefits package includes:

• Comprehensive medical benefits

• Competitive pay

• 401(k) retirement plan

• …and much more!

Technology, is our focus and quality is our commitment. As a leading global expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at .