SAP SD/O2C Service Manager

We are urgently seeking an experienced SAP SD/O2C Service Manager to oversee Application Management Services (AMS) operations for an international client.

This is a senior service management role requiring strong Order-to-Cash (O2C) process knowledge, operational leadership and stakeholder management skills. You will coordinate daily operations, manage escalations, oversee resources and track projects while working closely with technical solution managers, vendors and global business stakeholders.

The role involves managing a geographically distributed team and responding effectively to changing priorities in a dynamic international environment., * Manage day-to-day SAP SD/O2C operations, coordinating technical solution managers and external service providers.

• Act as the key escalation point for critical operational incidents (P1s), communicating impacts, resolution options and timelines to senior stakeholders.
• Coordinate with global process leads and business owners on operational changes, updates, risks and service improvements.
• Collaborate with other service managers and project managers to coordinate resource allocation and resolve cross-functional issues.
• Monitor O2C-led projects, ensuring appropriate resources, timelines and delivery milestones are maintained.
• Manage collaboration across international teams operating in different time zones, including Mexico, the Philippines and Spain.

• Strong SAP SD/Order-to-Cash (O2C) process experience, with the ability to understand and contextualise operational issues.
• Proven experience in AMS Service Management, application support leadership or a comparable SAP service management role.
• Experience managing distributed, international teams across multiple time zones.
• Strong incident management and escalation handling experience, including critical incidents.
• Excellent stakeholder management and communication skills, working with business process owners, technical teams and third-party vendors.
• Experience coordinating resources, operational priorities and project delivery.
• Fluent English is essential.
• Comfortable working in ambiguous, fast-changing environments and making decisions under pressure.