Operational Support Administrator

Working as part of the HFS central support team, the Operational Support Administrator will be responsible for the delivery of services in support of general administration, data management and processing and query management and resolution. This will involve managing a varied workload, to KPI, SLA and quality standards, across a wide variety of tasks and responsibilities. In addition other administration tasks relating to streamlining the Property based Operational tasks will be involved.

Working 40 hours per week, 9.00am to 5.30pm Monday to Friday.

Main duties:

• Dealing with day-to-day correspondence, either by post, email or telephone calls.
• Data entry and manipulation.
• Creating and maintaining documentation e.g. spreadsheets, digital records, procedures.
• Handling and resolving queries from a variety of internal stakeholders e.g Finance, Property Teams, 3rd Parties

• Producing reports, data and information as needed.

• Working across multiple Outlook inboxes for task management.
• 3rd Party relationship building.
• Ensuring work trackers are updated to reflect current work status positions.
• Support ad-hoc projects in areas of expertise.
• Working with different IT systems and technology

The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company, and within the job holders capabilities may be required. The duties will evolve and be modified by changes within the company.

• Experience of working within an administration, banking or high volume processing environment is an advantage.
• Experience of working within a hospitality or accommodation setting is advantageous.
• Data inputting to a high accuracy standards.
• Experience of working with multiple systems and variety of information.
• Self-starter who can work independently.
• Accuracy, efficiency, and an eye for detail is essential.
• Strong problem-solving skills.
• Customer Service Experience.
• Proven experience with Microsoft packages and workflow management tools is desirable .
• Good communications skills, both orally and in writing.
• Ability to multi-task and prioritise is essential
• Starter - Finisher. Take ownership and see things through to completion is essential.
• Working with 3rd Party Service providers and bespoke systems.
• Contribute to a culture of continuous improvement.

• Generous holiday package of 25 days, plus bank holidays.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Car leasing scheme to make your commute comfortable and convenient.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Flexibility regarding hybrid remote working