Onsite Support Technician

The candidate should ideally have a background in supporting IT within educational settings. This will enable a swift onboarding to deliver high-quality technical support and cater to the demands of our expanding customer base.

This role primarily involves working as a field-based technician, with daily travel to one or two schools located in the Northamptonshire area. As such, a full driving license and own transport are prerequisites for this position.

Additionally, the successful candidate must be capable of obtaining an enhanced DBS certificate, ensuring compliance with our necessary safeguarding standards.

We are in search of a motivated, customer-centric individual with a dynamic and enthusiastic approach, possessing prior experience in IT support. The position offers the opportunity to join a well-established and thriving company that fosters growth and development., * CompTIA A+ or Level 3 Infrastructure Technician Apprenticeship leading to CompTIA A+

• Ability to provide 1st and 2nd line support to our customers
• Strong problem-solving mindset
• Excellent communication skills
• Ability to use continuous housekeeping skills
• Minimum 12 months experience
• Enjoys being part of a very sociable team but equally able to work on your own initiative., * MS-Windows Server - 2012, 2016, 2019, Terminal Server / RDS
• Proven knowledge in the installation and configuration of new desktops or laptops.
• Sound knowledge of desktop operating systems (Windows 7/10/11, Apple MacOS/iPadOS, Chrome OS).
• Virtualization (VMWare)
• Online Backup Solutions
• MS Exchange, Office & Office 365
• Network Infrastructure (LAN/WAN/Wi-Fi) - an understanding of DNS & DHCP
• Security - Anti-Virus & End-Point Protection
• Mobile Device Management inc InTune, Meraki, Jamf or similar
• Service Desk Tool - Datto Autotask or similar
• Experience in installing, maintaining, and upgrading Capita Solus/SIMS/FMS (Desirable but not essential)
• Good hardware, software, printing, and networking troubleshooting skills