Software Engineering Manager

Industry Solutions brings together transformation, engineering, delivery, and partner teams to accelerate the way our customers build digital capabilities, unlock greater value, and thrive in the face of change.

The Delivery Accelerations (DA) group in the Delivery Excellence organization within Industry Solutions Delivery carries a vision to Equip, Enable and Support world class services delivery across the lifecycle for Microsoft customers, with an aspiration to be the Trusted advisors to Industry Solutions Leadership for enabling Delivery Quality & Maturity.

This position is for an Engineering Manager in the DevOps function within DA, pivotal for executing on the Delivery Acceleration strategy and chartered to improve Industry Solutions’ agility, reliability, security, & productivity through a holistic DevOps and Knowledge Management enablement ecosystem for teams to consistently plan, build, and deliver customer engagements and internal projects, while reducing the level of Enterprise Risk across the company, ensuring continuous security compliance in environments used for customer engagements. The centralized worldwide DevOps function provides a comprehensive range of DevOps, Knowledge Management and SRE capabilities, tools and services that are used across areas and regions of Industry Solutions, covering 2,500+ projects, and 35,000+ users.

This role requires a collaborative leader with strong people, program and product management experience and deep understanding and experience in DevOps and SRE practices, understanding of the consulting services delivery, and the ability to successfully influence in a highly matrixed environment.

Responsibilities

The Impact You’ll Be Making

The Engineering Manager in the Delivery Acceleration group, a people manager role, leads a high-performance team of seasoned Engineers and Program Managers well versed in DevOps culture, processes, and tools, supporting a wide range of tools, services across DevOps toolchain and infrastructure.

The Engineering Manager is accountable for conceptualizing, building, landing, and supporting a holistic DevOps and Knowledge Management enablement ecosystem for teams to consistently plan, build and deliver customer engagements and internal projects, leading to improved organization agility, reliability, security & productivity.

This role is at the forefront to help realize and achieve the Industry Solutions core business priority to build a world class delivery capability that delights customers and engages the strengths of our partner ecosystem to deliver on complex cross-industry and heterogeneous technology solutions through best-in-class industry leading delivery culture, capability, practices, and tools.

This role will have exposure across a large organization portfolio, with an opportunity to impact multiple business domains and a multitude of customer engagements annually through a wide range of DevOps services, as well as an opportunity to influence Technical and Delivery leaders and roles on a regular basis.

The Engineering Manager

• Attracts, develops, and retains talent.
• Recognizes team members’ strengths, aligned to capability needs, resulting in strong results and impact.
• Facilitates an environment of inclusion that respects, encourages, and benefits from diverse perspectives and talent.
• Creates a culture of active and effective stakeholder engagement, alignment, and management.
• Builds, lands, and sustains product/tools, projects on time, delivering Features & Capabilities required by business with expected quality.
• Drives engineering and operational excellence for the function.
• Meets the necessary service SLA adherence, service availability and user satisfaction goals for the function.
• Defines and drives functional, product/tool strategy and roadmap in alignment to the business and organizational objectives and goals.
• Is competent in core change-management methods and techniques.
• Evaluates industry trends, performs research, and provides guidance on best practices.
• Actively participates in Engineering and Technical communities.
• Prioritizes and drives customer value, is customer obsessed and constantly looks for opportunities to improve and influence best practices around DevOps and Knowledge Management (KM), including actionable insights and recommendations to domains on their DevOps, KM journey.
• Works closely with different stakeholder groups including CTOs, Technical Roles, Delivery Management, Practice leaders, Sales/Pursuit roles, Tools and HQ teams.
• Develops ongoing relationships with internal and external customers, Industry, and partners, building trust and respect for the company.
• Focuses on driving for results and persevering despite difficulties or setbacks.

We are looking for a collaborative leader with strong technical, program management, engineering, and service-oriented experience, understanding of Consulting, Professional Services delivery and DevOps disciplines, and the ability to successfully influence in a highly matrixed environment.

• Experience in effective global communication skills, impact, and influence across a diverse set of stakeholders
• Ability to develop strategic ongoing customer relationships, building trust and respect for the company.
• Ability to drive, impact and influence stakeholders across varying roles ranging from Business Practice leaders, CTOs, Technical, Delivery Management and Sales/Pursuit roles.
• Prior experience in managing Software Engineering and ITSM (Service and Incident Management) teams, complex programs/projects spanning multiple stakeholder groups (employees, customers, and partners) across Local / Regional / Global Areas
• Experience in delivering and driving outcomes through outsource managed partners.
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
• Adept at creating clarity, generating energy, team building and mentoring skills.
• Demonstrated capability in developing and retaining professional talent
• Demonstrated ability to lead delivery teams in a highly matrixed organization.