SAP for Utilities Retail IT Customer Service Representative

Project Role :IT Customer Service RepresentativeProject Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.Management Level :10Work Experience :4-6 yearsWork location :PuneMust Have Skills :Good To Have Skills :Job Requirements : Key Responsibilities : A:Work on continuous improvements / enhancements b: Support Key users / functional consultants on day-to day issues c: Work closely together with functional consultants and business key users d: Meet established KPIs set by the Delivery lead / Delivery manager e: Manage new developments and maintain the existing SAP Solution Handle utilities resourcesTechnical Experience : A:SAP functional experience specializing in design and configuration of SAP ISU modules , B:Experience in Billing Master Data configuration Rates, RFG, Schemas, Rate categories, Operands etc , C:Proficient in Complex RTP, TOU, profiles, Smart meter , D: Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testingProfessional Attributes : A:Effective communication skills Good working knowledge of MS Excel and PowerPoint B:Ability to work independently with little supervisionEducational Qualification : 15 years of fulltime education 15 years of full time education ]]>

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