Technical Support Specialist

Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing.

You’ll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams.

It’s a hands-on, varied role with frequent travel between airport locations, so no two weeks look the same.

What You’ll Be Doing

• Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams
• Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation
• Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live
• Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews
• Working within airport security, permit-to-work and Health & Safety procedures, and keeping incident, maintenance and asset records accurate
• Taking part in the on-call rota, emergency restoration during critical incidents and planned overnight maintenance windows

• Experience in technical field support, IT infrastructure or airport operations, supporting business-critical operational systems
• Proven troubleshooting and fault-finding skills
• Working knowledge of Windows operating systems and network fundamentals
• Strong customer service skills and the confidence to work independently across multiple locations
• A full UK driving licence, willingness to travel extensively and to work airside, subject to airport security clearance

Desirable: airport industry experience, border control, passenger processing, self-service or biometric technologies, supporting kiosks, gates, workstations and network-connected devices, ITIL Foundation, Health & Safety awareness training, experience in regulated operational environments, * networking

• windows
• airport industry

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.