Network Engineer

We are seeking a customer-focused Network Engineer to join a high-performing technology team responsible for supporting a variety of enterprise and small-to-medium business environments. This individual will serve as a technical leader and mentor, helping guide junior engineers while providing expert-level network support and troubleshooting.

This role is heavily focused on operational support rather than network design or implementation. The ideal candidate thrives in a customer-facing environment, possesses strong communication skills, and enjoys solving complex networking issues while helping develop others on the team.

Responsibilities -Provide advanced support, troubleshooting, and maintenance for customer network environments. -Support routing, switching, and network connectivity issues across a diverse customer base. -Serve as a technical mentor and escalation point for junior network engineers. -Troubleshoot and resolve Layer 2 and Layer 3 networking issues. -Support both multi-site and single-site network environments. -Engage directly with customers to diagnose issues, communicate solutions, and provide exceptional service. -Monitor network performance and proactively identify potential issues. -Collaborate with internal teams to ensure timely resolution of incidents and service requests. -Document troubleshooting efforts, resolutions, and best practices.

5+ years of hands-on experience supporting network infrastructure environments. -Strong experience supporting Cisco, Fortinet, and/or Meraki networking technologies. -Experience supporting: Cisco Routing & Switching, BGP, OSPF, MPLS -Strong network troubleshooting and operational support experience. -Ability to mentor, coach, and support less experienced engineers. -Excellent customer-facing communication and relationship-building skills. -Proven ability to manage multiple priorities in a fast-paced support environment. -Strong problem-solving and critical thinking skills. -CCNP certification. -Experience working within a Managed Service Provider (MSP) environment, particularly supporting multiple customers and network environments. -Previous team lead, technical lead, or mentorship experience. -Experience supporting multi-site network environments. -Experience serving as a senior escalation point for network operations teams.