NOC Lead

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management, Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM’s overall compensation and benefits package for employees.

• Bachelor’s degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Job Specific Skills

• Network Operations Center Management
• Service Delivery Leadership & Operations
• Network Performance Monitoring & Analysis
• Team Leadership & Coordination
• ITIL Processes & Service Management

Preferred Skills

• ITIL Foundation certification
• ServiceNow or similar ITSM platform expertise
• Network monitoring tools (SolarWinds, Splunk, etc.)
• Federal IT environment and compliance knowledge
• Multi-site operations coordination, The physical requirements described in “Knowledge, Skills and Abilities” above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, “light office duties’ or “lifting up to 50 pounds” or “some travel” required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.