Truist One Checking Product Owner

The Consumer & Small Business Bank (CSBB) Deposits team has management and P&L responsibility for a significant portfolio that generates a large share of revenue for the Truist enterprise, including net interest income and fee revenue. The team develops and drives product strategy, design, development, launch, execution, and ongoing management to meet financial and client objectives. The team works closely with multiple business partners including Corporate Treasury, Marketing, Sales Channels, Service Channels, Operations, and Technology to support high-level execution and Legal, Risk, and Compliance partners to ensure that all aspects of the business meet appropriate standards.

As the Product Owner of our flagship product, Truist One Checking, within Consumer Checking Deposit Solutions, you will play a key role in driving the growth, profitability, and competitive positioning of the checking portfolio. Checking is the anchor product for CSBB’s go forward growth, and this role is responsible for executing on strategic initiatives that expand the checking account base, deepen client relationships, and enhance overall client experience., Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Monitor Deposit performance trends across sales production, balance growth, client acquisition, client retention, net interest income, fee revenue and overall revenue. Take initiative to identify improvement opportunities.
2. Apply subject-matter expertise, industry knowledge, and technical understanding to projects related to deposits & debit products
3. Recommend new products and product enhancements by analyzing business and client needs, documenting requirements, measuring performance, and interpreting results to drive profitable growth, operational soundness, or regulatory compliance. Lead product development initiatives and other projects.
4. Assist in the design and execution of marketing, promotional and sales campaigns to drive client acquisition, deepening and retention for deposits and debit products.
5. Work with Channel Leaders, Complaints partners, and Enablement teams to research and resolve client issues and create product and process documents to assist in teammate training.
6. Build and maintain strong working relationships with key partners (Marketing, Legal, Risk, Compliance, Distribution, Servicing, Operations, Analytics, Technology, etc.). Partner with senior business leaders to work as a part of cross-functional teams to drive successful strategic outcomes.
7. Partner with analytics teams to identify and conduct analysis around client behavior and needs.
8. Perform research into competitor products and industry trends.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in a business-related major with a strong academic record, or equivalent education and related training
2. 4+ years of work experience within Banking or Financial Services
3. Strong partnership-building and collaboration skills with proven ability to drive projects to completion.
4. Strong analytical and creative problem solving skills - ability to generate actionable insight and recommendations based on analytics.
5. Demonstrated success working within cross-functional teams without formal authority
6. Excellent written and verbal communication skills. Ability to clearly convey insights and conclusions to peers and managers.
7. Ability to successfully handle multiple priorities based on senior management direction
8. Ability to work independently and as a member of a team, and ability to take initiative and adapt to new responsibilities.
9. Demonstrated ability to follow risk management guidelines and procedures and to identify and escalate risks.
10. Ability to interact with third party vendors on ongoing monitoring and partnership activities.
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products., 1. 3+ years combined experience in consumer banking, small business banking, debit, or payments
12. Previous experience working with partners in marketing, finance, acquisitions, product development and analytics.
13. Understanding and experience on client interaction and client management. Experience working in a branch or client contact center.
14. Experience in the Product Management lifecycle including idea generation, developing, implementing and managing products and services
15. Experience working with data analytics partners.
16. Project Management experience