When intelligence analysts hit a technical problem, the mission can’t wait. QBE is looking for a Senior Help Desk Specialist to give top-level technical support to Scalable GEOINT users from the Fort Gordon, GA, help desk. You’ll solve hardware and software problems in person, by phone or electronically, and work independently to provide hands-on support in the field.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

What you will do

• Be the first call for users, solving technical issues in person, by phone or electronically, from printing and email to installations and operating systems.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through technical manuals, user conversations and diagnostics to find and fix the root cause.
• Answer user questions about software and hardware quickly and clearly.
• Install and repair hardware, software and peripherals to design and installation specifications., * Your work matters. Fast, expert support keeps analysts focused on producing intelligence.
• Leaders will rely on you. Users and teammates will count on you for answers on the toughest technical problems.
• You’ll have real ownership. You’ll own issues from first call to final fix.

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• 5+ years of experience in user and field support.
• A bachelor’s degree or equivalent experience.
• Qualifications: Extensive experience and the ability to work independently in the field, providing hands-on help.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoWM 8140.03 baseline certification and CE certification before privileged access., * Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to communicate effectively through virtual and in-person meetings.
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.?