M365 / Collaboration Platform Administrator

ICF is seeking an M365 / Collaboration Platform Administrator to configure, govern, and maintain the Microsoft 365, Google Workspace, and SaaS productivity platform environment for a federal technology program. Reporting to the Cloud / Enterprise Architecture Lead, this role owns tenant configuration, data protection settings, SaaS platform governance, and Power Platform administration across a broad portfolio of collaboration and productivity tools.

The ideal candidate has deep experience hardening and operating M365 and SaaS environments in federal settings. The right candidate understands how to configure collaboration platforms securely at scale, govern low-code tooling without blocking adoption, and keep tenant settings audit-ready without constant manual intervention.

Job Location: This is a remote-friendly position with occasional onsite requirements in the Washington, DC Metro area.

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

What You’ll Be Doing

• Configure and manage Microsoft 365 and Google Workspace tenants, including email, collaboration, storage, and meetings, hardened against NIST 800-53, CIS Level 1, and CISA baselines, with DLP rules, retention labels, and external sharing controls.
• Manage SaaS collaboration platforms including OneDrive, SharePoint, Teams, Slack, GitHub, and others,maintainingaccess controls, data boundaries, approval workflows, and guest access configurations.
• Govern andmaintainthe Power Platform environment, including Power Apps, Power Automate, and Power BI, setting up environments, security models, and data boundaries so teams can build solutions within defined guardrails.
• Apply data protection and compliance settings across all platforms, including sensitivity labels, DLP rules, conditional access, encryption settings, and device or location restrictions.
• Manage theagencyemail architecture, including Exchange Online configuration, mail flow policies, transport rules, spam and phishing protections, and safe links and attachments.
• Use PowerShell, Graph API, and scripted automation to build, change, and audit platform configurations consistently and at scale rather than through manual administration.
• Manage licenses and subscriptions across platforms, using reports and automation to reclaim unused licenses, right-size plans, and control app sprawl.
• Perform quarterly reviews of platform configurations against security baselines and compliance requirements, preferably using compliance-as-code approaches.
• Coordinate with identity, device, and cybersecurity teams so that SaaS access policies, device compliance rules, and conditional access work together as part of a consistent Zero Trust model.
• Maintain documentation of platform configurations, reference patterns, and runbooks so others can safelyoperateand extend the environment.

• Bachelor’s degree or equivalent
• 5+ years of experience in M365 administration, SaaS platform management, or a related discipline
• 3+ years configuring and administering Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, and security and compliance settings
• 2+ years administering Power Platform environments, including environment governance, DLP policies, and ALM pipelines
• 2+ years supporting federal IT programs in HHS, NIH, FDA, or other health-focused agencies
• U.S. Citizenship required due to federal contract requirements
• Ability to obtain and maintain a Public Trust background investigation
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US, * Experience administering Google Workspace tenants in addition to M365
• Familiarity with NIST 800-53, CIS Level 1 benchmarks, and CISA guidelines as they apply to SaaS and collaboration platform configuration
• Experience managing Exchange Online mail flow, including transport rules, anti-phishing configuration, and DNS record management
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Teams Administrator Associate, or equivalent
• Experience using PowerShell and Microsoft Graph API for automated tenant administration and audit reporting

Bot and Third-Party Applications

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records., At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.