Business Support Manager

We are looking for a Business Support Manager to support the commercial organisation through CRM management, tender platform administration, analytics and process optimisation within the logistics industry. The position plays a key role in improving data quality, business performance and commercial effectiveness across a European transport and logistics environment. Bedrijfsomschrijving Our client is an international organisation operating within the logistics and transportation industry, specialising in container and trailer transport throughout Europe. The company focuses on continuous improvement, commercial excellence and data-driven decision making within a fast-paced logistics environment.

Omschrijving

• Manage andfurtherdevelop the CRM system.
• Ensure and maintain high data quality standards.
• Support the commercial organisation on all CRM-related matters.
• Provide training and performance follow-up for CRM users.
• Manage, maintain and develop the WinMore tender platform.
• Support Freight Sales with commercial tools and reporting.
• Develop dashboards, reports and process improvement solutions.
• Analyse CRM and tender data to support business decisions.
• Support commercial and operational improvement projects.
• Manage updates of commercial surcharge information.
• Collaborate closely with Freight Sales, Product and Commercial Management teams

• A relevant finished Masters degree
• At least 2 years working experience in the logistics sector
• You have the ability to manage and prioritise multiple activities across CRM, analytics and business support in a structured and efficient manner.
• You communicate effectively with Freight Sales, Product, Tender Management and Commercial Management stakeholders at all levels.
• You work accurately with data and are committed to maintaining high standards of CRM and reporting quality.
• You can analyse business information, identify improvement opportunities and translate insights into practical solutions.
• You are comfortable supporting the development and optimisation of CRM systems, reporting tools and commercial processes.
• You take ownership of tasks and proactively drive projects, system improvements and user support activities.
• You enjoy working in a data-driven environment where continuous improvement and commercial performance are key priorities.
• You can easily switch between stakeholder support, data analysis, training activities and ongoing development projects while maintaining attention to detail.
• You have a strong sense of urgency, a proactive mindset and a passion for improving business performance through technology and data.
• You are an analytical and collaborative team player who thrives in an international logistics and transportation environment.
• You live in the area of Rotterdam, and have your own transport!
• You have a falid Dutch working permit

• Competitive salary range: €5,000 - €6,000 + 13th month
• An international position with significant exposure to stakeholders across Europe
• Close collaboration with the German office and international colleagues
• A key role supporting commercial excellence, CRM development and business improvement initiatives
• Flexible working hours to support a healthy work-life balance
• Flexibility regarding working location, including hybrid working opportunities
• The opportunity to contribute to strategic projects and process optimisation initiatives
• A dynamic and data-driven logistics environment with room for professional growth
• An autonomous role with ownership of systems, reporting and business support activities
• A collaborative and professional culture focused on continuous improvement and innovation.

Functie-eisen: Over ons Bijna vier decennia geleden werd Michael Page opgericht in het Verenigd Koninkrijk. Vandaag de dag wordt de organisatie wereldwijd erkend als toonaangevend specialist in de werving & selectie van vaste en interim professionals. Vanuit meer dan 150 vestigingen in ruim 35 landen, bieden wij onze klanten - varierend van het MKB tot multinationals - exclusieve toegang tot een poule van (inter)nationaal talent. Samen met Page Personnel en Page Executive maakt Michael Page deel uit van PageGroup, die sinds april 2001 op de London Stock Exchange genoteerd staat. Michael Page kan, zowel op het niveau van professionele medewerkers als op managementniveau, een sterk trackrecord van succesvolle werving- & selectieopdrachten voorleggen.