Principal Technologist - IT Operations, Interim

• Shape the future IT Operations strategy and operating model
• Assess current-state maturity and define future-state roadmaps
• Lead major IT Operations and service transformation
• Improve service management across incident, problem, change, release and service desk
• Support self-service, automation and emerging AI-enabled operations
• Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms
• Influence senior stakeholders across complex organisational boundaries
• Manage and work with technology suppliers and service partners

You will have:

• 6+ years’ relevant IT Operations experience
• Senior IT Operations / Technology Operations leadership experience
• Large-scale transformation and change experience
• Strong ITSM / service management knowledge
• Experience developing TOMs, strategies and roadmaps
• Exposure to ServiceNow, cloud, M365 and SaaS environments
• Strong supplier and senior stakeholder management skills
• Experience working autonomously in complex organisations

Government or wider public sector experience is highly desirable.

Current SC clearance is a significant advantage, although candidates who are eligible to undergo clearance will also be considered.

Relevant qualifications may include ITIL, ISO 20000, ISO 27001, AWS, Azure, ServiceNow, TOGAF or Agile.