Platform Software Engineer

Platform Software Engineers (PSWEs) are responsible for building, maintaining, and evolving our internal infrastructure as a service platform. Platform engineers are software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in moving expertise in deploying and operating infrastructure from people to software -whether it be database provisioning and upgrades, Kafka topic management, or some more specific interest in high-scale data or distributed systems., Our team helps to improve infrastructure reliability via automation and services. It empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 8.5 billion monthly active users across our customers, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Platform Software Engineer at Braze, you will collaborate with your team and consumer engineering teams to build and continuously improve the infrastructure as a service platform that every other team at Braze depends on.

Responsibilities:

• Partner with Braze’s engineering teams on:

• Defining and implementing IaaS productions that will help them build and deploy quicker
• Make monitoring and alerting alerts on symptoms and not on outages
• Ensure that Braze meets our strict enterprise-grade SLAs with customers

Develop Braze’s embedded frameworks that enable large-scale distributed processings

• Design, build, and operate internal software frameworks that power Braze’s asynchronous and background processing systems at massive scale
• Evolve and extend frameworks built on technologies such as Sidekiq to reliably execute trillions of jobs per day across a globally distributed platform
• Own scaling behavior, reliability guarantees, failure modes, and operational safety of these systems
• Provide opinionated abstractions, tooling, and guardrails that allow application teams to use distributed processing safely without needing to manage underlying complexity
• Improve observability, debuggability, and operational ergonomics for large-scale job-processing systems

Develop Braze’s internal Infrastructure as a Service platform (IaaS):

• Develop, implement, and maintain the software services that provide custom infrastructure services
• Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management
• Reduce operational pain and improve the day-to-day workflow of Braze’s engineering teams by building automation into our IaaS platform

Manage incidents:

• Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Use your on-call shift to prevent incidents from ever happening
• Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.

• 5+ years of full-stack development experience
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations

• Have an urge to collaborate, document, and deliver quickly

• Collaborating across the global remote teams, often working asynchronously
• Document everything so you don’t need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customers-even internal ones

Have an enthusiastic, go-for-it attitude. When you see something broken, you can’t help but fix it

Have a desire to solve everyday challenges facing software engineers and automate their toil away

Have an excellent ability to manage multiple tasks and expectations at once

Experienced in working on large-scale API-driven systems

Experienced in application and systems observability

Experience in building/automating Kubernetes-based operators/custom resources

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $156,364 and $250,909/year with an expected On Target Earnings (OTE) between $172,000 and $276,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company., Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you., Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.