Mobile Device Management Admin

• Resolve escalated iOS/iPadOS and Android device issues: enrollment, compliance, apps and connectivity
• Manage Intune and Apple Business Manager configuration, policies, groups and device actions
• Package, deploy, configure and maintain mobile apps (public, private and line-of-business)
• Test new OS, app and firmware releases, and lead readiness and staged rollouts for major OS updates
• Configure and stage rugged Android handheld devices
• Coordinate with vendors and application teams on support cases, testing, releases and license renewals
• Run inventory, compliance and license reports, and drive remediation
• Renew Apple certificates and tokens (APNs, ADE, VPP)
• Implement changes through ServiceNow change management
• Maintain runbooks, knowledge articles and status reporting

What Will The Person Be Working On:

• Engineer and support the enterprise mobile device platform in Microsoft Intune, covering company iPhones and iPads and rugged Android handheld scanners used across manufacturing and distribution sites.

• The role keeps devices enrolled, secure, compliant and able to run business applications. It covers:

• Platform configuration
• Mobile app lifecycle management
• OS release readiness
• Level 3 troubleshooting
• Day-to-day management of mobile technology vendors and app providers

• 5+ years of mobile device management experience, including 3+ years administering Microsoft Intune for iOS/iPadOS and Android
• Strong knowledge of Apple Business Manager: Automated Device Enrollment, Apps and Books (VPP), supervised devices, Declarative Device Management and kiosk mode
• Experience with Android Enterprise dedicated devices and rugged handheld scanners (Zebra StageNow, OEMConfig and DataWedge preferred)
• Mobile app management experience: packaging, deployment, app configuration policies, app protection policies (MAM), Managed Google Play private apps and app lifecycle (new)
• Vendor management experience: support case escalation, coordinating vendor testing and releases, tracking SLAs, and supporting license renewals (new)
• Working knowledge of Entra ID, Conditional Access, certificate-based Wi-Fi and mobile SSO
• PowerShell or Microsoft Graph scripting for reporting and automation
• ServiceNow and ITIL change management experience
• Strong troubleshooting, documentation and communication skills; able to work independently
• Manufacturing or warehouse environment experience a plus
• Certifications preferred: Microsoft MD-102, Apple Deployment and Management, Zebra, ITIL 4 Foundation
• BA/BS in Information Systems, Computer Science or a related field, or equivalent experience