IT Site Ops Senior Technician

• Hands-on operation and maintenance of data center, network room, lab, and office infrastructure
• Server, switch, router, PDU and other hardware installation and troubleshooting
• Layer 1 diagnosis, break/fix, and physical infrastructure support
• Rack & stack, hardware moves/adds/changes, and equipment installation
• Structured cabling, cable tracing, routing, and connectivity testing
• Inventory and asset tracking, documentation, and ticket management
• Preventive maintenance and support during planned power shutdown events
• Occasional travel between nearby campus buildings may be required, We are seeking a highly skilled and motivated IT Infrastructure Engineer to join our team in Santa Clara. In this role, you will be responsible for building, overseeing, and maintaining the infrastructure supporting the Client’’s global offices and labs. This encompasses two major areas: (1) partnering with our facilities team, IT stakeholders (Network, Audiovisual, and End User Support), and vendors on the IT aspects of construction projects; and (2) maintaining healthy infrastructure with minimum downtime while supporting daily requests and troubleshooting for internal customers and users., Day-to-Day Operations
• Oversee day-to-day operations within offices, NERs (Network Equipment Rooms), and labs, ensuring all hardware and systems are functioning properly.
• Perform troubleshooting and diagnostics for hardware and network-related issues, including physical Layer 1 connectivity.
• Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Conduct preventive maintenance and regular inspections of equipment to minimize downtime.
• Regularly audit IT environments to identify changes, clean up rooms and cabling, and ensure asset accuracy.
• Assist with planning, implementation, and management of system monitoring tools; respond to alerts, escalations, and incidents in a timely manner.
• Coordinate regional Power Shutdown Events with Infra functions and users.
• Facilitate regional meetings Consultantly and lead the team to resolve problems and incidents.

Construction & Low-Voltage Deployment

• Partner with facilities and stakeholders to understand project design and requirements.
• Oversee low-voltage contractors to deploy infrastructure based on design specifications.
• Contribute to ROM/BOM and procure materials for new builds.
• Produce construction documents and specifications for low-voltage cabling contractors.
• Define locations for equipment within network rooms (security/Client panels, rack positions for network gear, service wall fields).
• Regularly walk construction projects and provide site reports with Client feedback on work in progress.
• Record close-out documentation at project completion and hand over to users.

Network Room Engineering

• Track capacity of available ports, fiber plant, and PDU outlets within network rooms.
• Assist with racking and cabling equipment; configure and connect smart PDU/UPS; monitor power usage at rack and building level.
• Document network rooms and components within asset management systems (Netbox/Nautobot) via mass import or UI.
• Develop and maintain documentation related to hardware configurations, troubleshooting procedures, tribal knowledge, and data center processes.
• Manage vendors and provide working instructions and Statements of Work (SOW).
• Collaborate with cross-functional teams to support various business initiatives and projects.

Network Operations Center, Hardware Installation, Identify Issues, Network Switching, Network Routers, Documentation, Asset Management, Preventative Maintenance, Event Management, Construction Projects, * Bachelor’’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

• 7+ years of experience in IT infrastructure, telecommunications consulting, construction project management, or low-voltage cabling installation.
• Deep understanding of infrastructure, including network, compute, storage, power, and cooling systems.
• Experience with server hardware troubleshooting and maintenance (e.g., Dell, HPE, Lenovo, SuperMicro).
• Knowledge of network protocols and concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Layer 1 Network Troubleshooting: Proven ability to diagnose and resolve physical-layer network issues, including cable faults, connector integrity, fiber Eligible to workic testing (OTDR/Eligible to workical light meters), patch panel verification, port negotiation failures, transceiver compatibility, and signal degradation across copper and fiber media.
• Familiarity with monitoring, automation, and inventory tools (e.g., MAAS, Nautobot/Netbox) and ticketing systems (e.g., ServiceNow, Jira).
• Ability to go onsite multiple days per week; physically install cables and inspect components in network rooms; lift and install rack-mounted equipment with appropriate assistance.
• Ability to work with minimal direction, be proactive, and take initiative in ambiguous situations.
• Strong communication skills including presenting and writing in English; ability to work effectively across different time zones to support global regions.
• Willingness to travel as needed (approximately once every few months).

WAYS TO STAND OUT

• 10+ years of working experience in related areas.
• RCDD (Registered Communications Distribution Designer) certification.
• Proficiency in SQL, Python, PowerBI/Tableau, and DCIM/CMDB tools.
• Experience with campus networking and enterprise-scale cabling infrastructure.
• Prior experience in a large-scale technology company or hyperscale environment.

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