SeniorAdministrator - Configuration Management

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests., 1. Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing Configuration Management Tools Such As Snow, Bmc Remedy, And Ca Service Desk.

1. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis Using Itil Methodologies, And Implementing Robust Solutions To Resolve Technical And Security Issues.
2. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Enhance Team Capabilities.
3. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
4. Improve Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Effectively Mitigating Potential Security Threats.

Configuration Management, Configuration Management, Automation Engineering, Asset Management, Automation, Operational Strategy, ITIL (IT Infrastructure Library), Cost Engineering, Regulatory Requirements, Corporate Policies, 1. Advanced Proficiency In Configuration Management And Itil Practices.

1. Strong Knowledge Of Ticketing Systems Such As Servicenow, Bmc Remedy, And Ca Service Desk.
2. Familiarity With Troubleshooting Methodologies And Root Cause Analysis Techniques.
3. Excellent Communication And Collaboration Skills To Work With Diverse Support Teams.
4. Ability To Manage Multiple Tasks And Prioritize Effectively In A Fast-Paced Environment.

Other Requirements

1. Itil Foundation Certification Is Recommended

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.