Head of Controls - CTO & Technology Infrastructure

The Head of Controls for CTO & Technology Infrastructure (C16) leads the First-Line-of-Defence (1LoD) technology risk and controls organization for Citi’s Chief Technology Office (CTO) and Technology Infrastructure teams. This executive oversees risk governance across Cloud Services, Data Services, Digital Workplace, Mainframe/Host Services, Developer Enablement/SDLC, and Architecture Services.

Reporting to the Head of Controls for Technology & Business Enablement, the incumbent manages senior risk professionals globally, directing architectural control design, controls governance, Product Risk Reviews, federated issue management, and regulatory interactions with the FRB, OCC, and global authorities.

Key Responsibilities

• Provide executive direction to global controls teams governing core infrastructure, cloud, architecture, and developer enablement.

• Govern critical foundational technology processes including SDLC, change management, incident/problem management, and configuration management (CMDB).

• Direct the design, implementation, and continuous validation of automated preventive controls within CI/CD pipelines and cloud environments.

• Govern risk assessments for New Activities, and major foundational technology platform changes.

• Provide strategic oversight for Issue Management, driving root-cause analyses and timely closure of Corrective Action Plans (CAPs).

• Represent Technology Controls in regulatory examinations (FRB, OCC) and lead an “always-ready” audit environment with 2LoD/3LoD. *

• 15+ years of operational risk, cloud security, infrastructure governance, compliance, or technology audit experience in global financial institutions or major technology firms.

• 8+ years of senior managerial experience leading large, globally distributed technical teams.

• In-depth expertise across cloud platforms, enterprise infrastructure, SDLC/DevOps automated controls, and modern software architectures.

• Practical exposure to AI/GenAI risk governance and emerging technology controls.

• Proven track record leading regulatory interactions with major supervisory authorities (FRB, OCC).

• Bachelor’s degree required in Computer Science, Engineering, or STEM discipline; Master’s degree preferred., Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.