Assoc Solutions Engineer

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Enterprise Architecture organization within Disney Experiences Technology (DXT).

The Associate Solution Engineer will report to the Senior Manager, Software Engineering.

What You’ll Do:

Assist/Support DXT wide processes facilitated through the Enterprise Architecture team, including:

• Facilitate the open source software (OSS) approval process, monitoring and coordinating as needed to keep submissions moving through required approvals, including technology, security, legal, and management reviews.

• Guide the technical review process, shepherding requests through each step required to enable a technology for organizational use. These steps include intake, classification, coordinating meetings with use case owners and subject matter experts, and final approval.

• Support the Architecture Review Board by scheduling sessions, tracking action items, and documenting meeting notes.

• Support Cloud Services by routing requests to the appropriate service owners.

• Publish notice of architecture decisions by gathering and disseminating key decisions across the organization.

• Support finances and budget tracking by helping confirm that work stays within budget and funding is secured, escalating to leadership as needed.

• Basic understanding of software, systems, or solutions engineering concepts, with an interest in supporting business applications and technology services.

• Attention to detail and logical, troubleshooting-oriented thinking when analyzing issues and identifying potential solutions.

• Ability to build effective working relationships and communicate clearly with team members and internal customers, both verbally and in writing.

• Comfort working individually on assigned tasks as well as collaboratively within a team environment.

• Effective use of Microsoft Office Suite for documentation, reporting, and communication.

• Curious mindset with a strong willingness to learn new tools, processes, and technologies.

Required Education:

• Bachelor’s or foreign equivalent Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Preferred Qualifications:

• Background in software or network technologies, or prior exposure to supporting technical solutions.

• Experience or knowledge of Agile and Waterfall development methodologies.

• Experience or knowledge of common support tools used for ticketing, monitoring, or incident management.

The hiring range for this position in Florida is $86,000.00-$115,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.