Technical Product Owner - SAP Commerce Cloud (Hybris)

ZipStaff is seeking a Technical Product Owner for the SAP Commerce Cloud (Hybris) cart-and-order platform at a major grocery and retail organization. This is not a ticket-writing PO role. You own a high-volume Java commerce platform - cart, checkout, regulated tender, promotions, and order lifecycle - and you are accountable for what it does, what it stops doing, and what it costs to run. Highest-value work is diagnosed from production telemetry, not gathered only from stakeholders.

What You’ll Do:

• Own the cart-to-order engine: cart and cart-group (including marketplace carts), checkout, place-order, and the full order lifecycle (place, edit, cancel, replace, status).
• Own regulated multi-tender checkout, including EBT SNAP and EBT WIC, mixed tender, and related compliance surfaces.
• Own promotions and rewards pricing, subscriptions, tip orders, and donation flows.
• Own platform health and cost: capacity, latency, error budget, and SAP Commerce Cloud consumption.
• Own integration contracts: OCC API versioning, Kafka feeds, order export to OMS, and identity through Okta / Azure APIM.
• Drive deliberate retirement of legacy surfaces (legacy REST, order-export transports, and unused vendor paths).
• Own a large Azure DevOps backlog (epic through story/enabler/bug) and run SAFe PI planning and sprint commitment.
• Investigate production incidents directly (SAP Cloud Logging, Dynatrace, Azure SQL Query Store, HAC, FlexibleSearch) and write root-cause analysis with named signals.
• Run pre-deploy risk review and Technical PO Go/No-Go, including rollback and post-release verification.
• Coordinate Order Broker, payments, OMS, marketplace, and data-integration partners, and manage SAP as a vendor.
• Continue the team’s AI-assisted engineering program (agent governance, MCP tooling, repeatable skills) where determinism must replace inference.

• 6+ years in product ownership, technical program management, or engineering on a large-scale transactional commerce platform, with 3+ years owning a platform or domain end to end.
• Hands-on SAP Commerce Cloud (Hybris): type system and items.xml, service and facade layering, OCC controllers, ImpEx, cron jobs, task engine, business-process order flows, and CCv2 aspect topology.
• Ability to read Java and Spring configuration, reason about a SQL plan, and interpret a distributed trace.
• Production incident ownership: Sev1/Sev2 root-cause analysis on a revenue-critical system, driven to a verified fix.
• Data-driven prioritization - you query logs and telemetry yourself before committing engineering capacity.
• Azure DevOps at working depth (hierarchy, WIQL, boards, wiki, pipelines) and SAFe PI planning.
• Strong structured writing (findings, ADRs, executive summaries, release reports).
• Ability to work on-site in Grand Rapids, MI.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

• Grocery, retail, or omnichannel commerce, especially EBT SNAP/WIC or another regulated tender.
• OMS, marketplace / 3P, store pickup and delivery.
• Kafka, Redis, and Azure SQL performance.
• OpenTelemetry / observability practice.
• Major platform upgrade (JDK, Spring, or commerce replatform).
• AI-assisted engineering (agent instructions, MCP, skill authoring) with judgment on where scripts must replace model inference.
• LaunchDarkly and performance testing (k6, JMeter).

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k).
• 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients. To apply, submit your resume highlighting SAP Commerce Cloud / Hybris ownership, a production incident you diagnosed, and SAFe or Azure DevOps backlog ownership. Business-only POs with no Hybris or production RCA will not be considered.