Senior VIP AV/Desktop Support

5+ years of desktop support experience, including white-glove/VIP executive support to assist users with hardware, software, AV, and connectivity issues.

Strong troubleshooting skills with Microsoft 365, Outlook, MacOS/iOS, Zoom, Google Workspace, PowerPoint, and network connectivity.

Experience supporting conference room and AV technologies, including Crestron systems, and documenting incidents in ServiceNow.

Excellent customer service, communication, and problem-solving skills with a proactive, accountable, and independent approach to support.

Comfortable working onsite and providing face-to-face support with confidence.

Willingness to work flexible hours.

Experience working with ServiceNow or similar ticketing systems.

Desired Skills:

Ideal candidate would be Bilingual with both English & Spanish

Familiarity with learning management systems, including Canvas and Blackboard

Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a reliable and detail-oriented Senior AV/Desktop Support technician to join our higher education client. This role will provide white-glove technical support to executive and C-suite users in a fast-paced environment. This individual will troubleshoot hardware, software, connectivity, and collaboration tool issues across Microsoft 365, Outlook, MacOS/iOS, Zoom, and Google Workspace while delivering an exceptional customer experience. The role also supports conference room AV technologies, including Crestron systems, documents support activities in ServiceNow, and proactively resolves issues to minimize business disruption. The ideal candidate is a confident, customer-focused professional with strong executive presence, excellent communication skills, and a proven track record supporting VIP users.

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future