Jr. IT Associate

PrideStaff is searching on behalf of our client-a premier, world-renowned brand in the ultra-luxury travel industry-for an ambitious, tech-forward Junior IT Associate to join their corporate headquarters.

Operating a global fleet of mega-vessels delivering boutique, five-star guest experiences worldwide, our client relies on a high-performing, fast-evolving technological footprint. This entry-level to early-career role is built for an energetic technologist with a genuine passion for cybersecurity, modern systems infrastructure, and practical AI adoption.

In this role, you will deliver hands-on desktop support, monitor critical network infrastructure, protect sensitive operational data, and assist with specialized software deployed across international vessels. For an ambitious professional, this role offers rapid mentorship, rare exposure to global maritime IT operations, and the opportunity for future on-site travel to the fleet., 1. Daily IT Support & Hardware Administration

• Hardware & Peripherals: Configure, deploy, and troubleshoot enterprise workstations, laptops, mobile devices, network printers, and executive conference room systems.
• Frontline Helpdesk: Act as the primary support specialist for corporate staff, resolving OS, application, and connectivity issues quickly and professionally.
• Fleet Software Support: Assist with the monitoring, updating, and upkeep of specialized hospitality and operational systems utilized across our client’s vessels.

1. Network Monitoring, Safety & Compliance * Network Surveillance: Assist in tracking network health, traffic metrics, and firewall logs to flag performance bottlenecks or security anomalies. * Identity & Access Management: Administer user provisioning, password policies, multi-factor authentication (MFA), and role-based access controls across core platforms. * Governance & Standards: Uphold internal IT security policies, acceptable-use guidelines, and compliance standards.

2. Cybersecurity & Data Integrity * Data Protection: Safeguard customer, enterprise, and payment card records, ensuring rigorous compliance with modern data privacy frameworks. * Threat Hygiene: Keep a pulse on current cyber threats and phishing trends while assisting in company-wide security awareness initiatives. * Disaster Recovery: Regularly audit and validate automated data backup schedules to ensure rapid recovery of critical systems.

3. Emerging Tech & Modernization * AI & Workflow Exploration: Proactively explore modern productivity applications and artificial intelligence tools to automate workflows and optimize office efficiency. * Documentation & Asset Management: Maintain organized IT asset inventories, standard operating procedures (SOPs), and accessible end-user self-help guides.

• Experience: 2+ years of hands-on experience in desktop support, IT helpdesk, or systems administration (relevant internships and technical project work welcomed).
• Education & Credentials: Coursework or degree in Information Technology, Computer Science, Cybersecurity, or equivalent practical background. Entry-level certifications (CompTIA A+, Network+, Security+, or Microsoft Certified: Fundamentals) are a plus.
• Operating Systems & Cloud: Solid practical proficiency in Windows/macOS operating environments and Microsoft 365 administration.
• Networking & Security Basics: Foundational grasp of TCP/IP, DNS, DHCP, Wi-Fi networks, firewalls, and data-handling security protocols.
• Communication: Flawless professional verbal and written English communication skills for user-facing support.
• Mindset & Travel Readiness: Adaptable problem solver eager to learn new platforms, curious about AI/security developments, and excited to travel internationally to vessels when operational needs arise.

Our client offers a comprehensive total rewards package designed to invest in your career, health, and personal lifestyle:

• Comprehensive Health & Wellness: Medical, dental, and vision insurance.
• Financial Protection: Short-term disability, long-term disability, life insurance, and long-term healthcare coverage.
• Retirement Planning: Company-sponsored SIMPLE IRA plan.
• Generous Paid Time Off: Comprehensive paid time off program covering vacation days, sick leave, personal time, and paid company holidays.
• Signature Luxury Travel Benefit: After 6 months of full-time tenure, unlock up to 14 days of complimentary ultra-luxury travel annually for you and a companion (subject to availability).

Compensation / Pay Rate (Up to): $25.00 - $30.00 Per Hour