Systems Administrator

Provides escalated (Tier 3) end-user and business-functional support for incidents beyond Tier 1/2 desktop support, along with core systems administration across Azure/Active Directory, network administration, software deployment, and workstation security for the EEOC enterprise environment., * Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis.

• Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system.
• Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install.
• Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation.
• Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment.
• Write and test install scripts; troubleshoot configuration settings; test and integrate applications.
• Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup.
• Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls.
• Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools.
• Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure).
• Install, update, and patch applications across the network; implement workstation hardening and security policies.
• Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.

Systems Administration/Management, Information Technology & Information Systems, Systems Administration/Management, Network Administration/Management, Desktop Administration, Microsoft Active Directory, Computer Workstations, Microsoft Windows Azure, Network Software, Identify Issues, * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted., * Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.