Senior Service & UX Designer Consultant

User Experience Design (UXD), Consulting, Dental Insurance, User Experience Design (UXD), Consulting, Design Services, User Interface/Experience (UI/UX), User Interface Design, Government, Customer/Client Research, * 10+ years of progressive UX, UI, and Service Design experience in complex enterprise environments.

• 5+ years supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable environments.

Required Project Experience Proposed candidate’s experience to be demonstrated through representative projects, including: Two Human-Centred Service Design & User Research projects

• Discovery
• Service design
• User research
• Journey mapping
• Service blueprinting
• Research-driven service improvements

Two UX/UI, Design Systems & Accessibility projects

• Enterprise digital products/platforms
• UX/UI artifacts
• Responsive/mobile-first design
• Design systems
• Accessibility/WCAG
• Developer handoff

Two Digital Service Delivery & Product Design projects

• Citizen-facing, partner-facing, or enterprise digital services
• Complex workflows
• Digital modernization
• Product/service improvement

• 401(k)
• Dental insurance
• Paid time off