Lead UX Designer

• Lead end-to-end design for healthcare provider experiences across prescription CGM products, from problem framing and workflow mapping through high-fidelity design, technical flows, documentation, approvals, and delivery.
• Build a strong understanding of provider workflows, including patient onboarding, glucose data review, clinical follow-up, treatment decision support, therapy adjustments, and coordination across care settings.
• Translate continuous glucose data, trends, alerts, and system states into clear, actionable provider experiences that support safe and appropriate clinical decision-making.
• Partner with Product, Engineering, User Research, Human Factors, Regulatory, Quality, Medical Affairs, and Legal to define user needs, requirements, feasibility, risk controls, labeling considerations, and approval needs.
• Plan and support provider research, contextual inquiry, usability testing, and Human Factors activities; synthesize findings into design direction and risk mitigations.
• Facilitate workshops and present recommendations to cross-functional teams and leadership, clearly communicating the problem, evidence, tradeoffs, rationale, and next steps.
• Mentor designers and contribute to a collaborative culture of design excellence, constructive feedback, and continuous improvement. Work related years of experience 6+ years of UX or product design experience. Prior experience operating as a Senior or Lead UX Designer on complex digital health, medical device, clinical software, or other regulated products is required.

Ex: Agile Experience - 2 Years minimum

1. Provider-facing healthcare UX: Demonstrated experience designing for healthcare professionals and complex clinical workflows, preferably including longitudinal data review, decision support, follow-up care, or therapy adjustment.
2. Regulated end-to-end product design: 6+ years leading complex UX work from clinical problem framing and workflow mapping through interaction design, usability testing, design rationale, documentation, and cross-functional approvals.

3. Data-rich mobile and platform design: Strong portfolio evidence translating complex health data into clear, actionable experiences, with proficiency in Figma and familiarity with iOS, Android, accessibility, and design systems. Preferred Skills (nice to have) Ex: Case Management Experience - 3+ years

4. Diabetes care, continuous glucose monitoring, endocrinology, primary care, or other chronic-condition management experience.
5. Experience with regulated medical device software, prescription digital health, Human Factors/usability engineering, clinical risk controls, and healthcare data visualization.
6. Experience with connected devices, sensors, wearables, interoperability, companion apps, or AI-enabled design workflows or EHR integration Disqualifiers/ Dislikes on Resumes: Portfolio is primarily visual/UI work with limited evidence of problem framing, workflow design, research, testing, or decision rationale. Experience is limited to consumer e-commerce, marketing, or general productivity products with no evidence of complex, regulated, clinical, or data-rich workflows. Portfolio shows patient-facing work only and does not demonstrate provider, enterprise healthcare, or professional workflow experience. Unable to explain personal ownership, cross-functional collaboration, tradeoffs, or outcomes in presented case studies. No mobile app design experience or no proficiency with modern design and prototyping tools, including Figma. Education Requirements: Bachelor’s degree in HCI, Interaction Design, Product Design, Industrial Design, Cognitive Science, Human Factors, or related field. Required Testing: Portfolio review; Panel interview with design team members Software Skills Required: Figma; modern design, prototyping, and collaboration tools.