IT Service Desk Dispatcher

As our Service Desk Dispatcher, you’ll be the first point of contact for all client support requests. Your main job is to triage, assign, and track service tickets while ensuring our clients get the timely help they need., · Be ready to start your day by 8:00 AM sharp-punctuality is a must.

· Answer calls, emails, and ticket submissions from clients.

· Create and categorize tickets based on urgency, impact, and complexity.

· Assign tickets to the right technician with the right skillset.

· Ensure timely follow-up and resolution of issues to meet SLAs.

· Monitor and update stale or open tickets in the system.

· Escalate high-priority issues when needed.

· Help with basic support tasks like password resets when required.

· Process requests for website and email domain approvals., We are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.

Are you organized, detail-oriented, and passionate about providing great customer service in a fast-paced IT environment? Join our growing Managed Service Provider (MSP) team as a Service Desk Dispatcher and be the central hub that keeps our technical support running smoothly., Required:

· 1+ year experience in a IT service desk dispatcher role.

· Strong attention to detail and organization.

· Clear and professional communication skills.

· Ability to multitask in a high-demand setting.

Preferred:

· Experience working in an MSP or IT services environment.

· Familiarity with ticketing systems (Autotask, ConnectWise, etc).

· Basic IT knowledge (Windows, networking, Office 365).

· Certifications like CompTIA A+, Network+, or ITIL Foundation are a plus.

Performance Expectations

We use clear performance benchmarks such as:

· Fast response time to new tickets.

· Accurate technician assignment.

· Clean and complete ticket documentation.

· Low number of stale/unattended tickets.

We are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.