IT Technician

SUMMARY: Secure, support, and maintain the company Infrastructure Technology systems including network infrastructure, data, software, phone system, video conferencing system, mobile devices, and computers. Provide 1st and 2nd level support for all company IT systems., * Safeguard all computer systems and digital information by following company security procedures and information security best practices

• Follow all safety guidelines and procedures
• Minimize downtime of supported systems
• Monitor usage and performance for peak efficiency.
• Perform hardware and software upgrades as directed or necessary
• Create and manage user accounts, shares, and permissions
• Have a working knowledge of Active Directory
• Participate on IT project Teams as required.
• Provide professional support to internal customers for hardware and software issues.
• Strong customer service skills
• Provide 7 x 24 on-call support 1 week every 2 months (estimated)
• Work during off hours and weekends as needed.
• Demonstrate a basic working knowledge in the following hardware, software and technologies
• Information security
• Server and Desktop Operating Systems
• VMWare and virtualized environments.
• Office 365
• Microsoft SCCM
• Print Server support/ Network Printers
• Mobile device support including smartphones and tablets
• Basic networking concepts and troubleshooting
• Virus remediation
• Troubleshoot network problems.
• Keep backups current and manage tape libraries
• Work with your team members to provide support to the whole company
• Keep current on IT skills and trends.
• Other duties as assigned.

Time management for this role is expected to be:

• 80% on supporting Service Desk tickets and IT Operations
• 20% on IT Infrastructure Projects, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These demands include:
• Remaining in a stationary position for extended periods of time
• Moving throughout the facility
• Handle papers
• Use files
• Operate office machines such as computers, copiers, fax machines, etc.
• Frequently communicates with co-workers; must be able to exchange accurate information in these situations.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Associate’s degree (A. A.) or equivalent from two-year college or technical school in Computer Science, Engineering, or STEM field; or one to three years related experience and/or training; or equivalent combination of education and experience. MCSE, Microsoft Certified Systems Engineer valuable, but not required., Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers., Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.