Scrum Master/ Agile Coach

Position Overview Our client is seeking an experienced Scrum Master / Agile Coach to support Agile delivery across strategic technology initiatives. This individual will facilitate Agile practices, coach teams, and help drive successful implementation of enterprise applications, CRM initiatives, system integrations, and digital transformation projects.

• Facilitate Agile ceremonies including sprint planning, standups, backlog refinement, sprint reviews, and retrospectives.
• Coach teams and stakeholders on Agile principles and best practices.
• Remove impediments and proactively manage delivery risks.
• Promote collaboration, accountability, and continuous improvement.
• Support CRM implementations, integrations, upgrades, and optimization efforts.
• Coordinate activities among development teams, business stakeholders, and third-party vendors.
• Track Agile metrics and delivery performance.
• Communicate project status, risks, and milestones to leadership.
• Support organizational change management and adoption efforts.
• Drive Agile maturity across teams and departments.

• 5+ years of experience as a Scrum Master, Agile Coach, or Agile Project Manager.
• Experience leading Agile delivery teams within technology environments.
• Experience supporting CRM or enterprise application initiatives.
• Strong understanding of Scrum, Kanban, SAFe, and Agile methodologies.
• Experience facilitating Agile ceremonies for distributed teams.
• Strong communication, facilitation, and stakeholder management skills.
• Experience with Jira, Azure DevOps, Confluence, or similar platforms.
• Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Experience within regulated industries such as financial services, insurance, healthcare, or fintech.
• Experience supporting Microsoft Dynamics 365, Salesforce, HubSpot, or similar platforms.
• CSM, PSM, SAFe Scrum Master, or related certification.
• Agile coaching experience preferred.
• Experience working with technology vendors and implementation partners.

Agile Coaching, Scrum, Kanban, CRM Platforms, Digital Transformation, Stakeholder Management, Change Management, Risk Management, Jira, Azure DevOps, and Cross-Functional Team Leadership. Technology Doesn’t Change the World, People Do.