Client Technologies Technician (IT Operations Specialist)

• Provide first-level IT support to agency employees via phone, email, and in person.
• Troubleshoot desktops, laptops, printers, mobile devices, Windows systems, and Microsoft 365 applications.
• Resolve routine technical issues and escalate complex incidents to senior IT staff or managed service providers.
• Handle user account creation, password resets, access requests, and security group management.
• Support Active Directory, Microsoft Entra ID, and Microsoft Intune-related account and device management activities.
• Create, update, track, and resolve service requests through IT ticketing systems.
• Coordinate with managed service providers, track vendor tickets, and verify system functionality after scheduled maintenance.
• Perform hardware troubleshooting, break/fix support, equipment replacement, and vendor warranty coordination.
• Maintain accurate IT asset inventory, including equipment assignment, deployment, tracking, and retirement.
• Assist with software deployments, technology upgrades, and other IT initiatives.
• Educate users on IT policies, system usage, security practices, and technical best practices.
• Protect sensitive financial and accounting information while following agency security and confidentiality policies.
• Participate in occasional rotating after-hours support for incidents, maintenance, and operational requirements.

• 2+ years of experience in Help Desk, Desktop Support, Technical Support, or IT Support.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office and Microsoft 365 applications.
• Understanding of general IT troubleshooting, hardware/software support, and technical support practices.

Preferred Skills

• Experience in customer-facing roles within IT, banking, finance, or other professional service environments.
• Experience with help desk software, IT ticketing systems, and incident management.
• Exposure to Active Directory, Microsoft Entra ID, and Microsoft Intune for user account and device management.
• Experience coordinating with managed service providers (MSPs), submitting vendor tickets, and tracking issues through resolution.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
• Equivalent professional experience in Information Technology or Information Security may be considered.

Preferred Certifications

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (e.g., Microsoft 365 Fundamentals)

About Us: InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.