Evergreen - Telecommunications Voice Technician

JW Affinity IT is continuously building connections with Network Professionals who are interested in future roles supporting secure enterprise network environments.

If you have hands-on experience with physical network infrastructure, troubleshooting, incident response, and customer-facing technical support, we look forward to connecting with you!, You will assist in design and configure data communication systems as well as identify areas of improvement to increase efficiency. Plans, designs and implements local and/or remote voice communications hardware, software and procedures. Maintains technical expertise in identifying, evaluating, selecting or developing voice and/or video systems. Oversees voice network configurations. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems. May design networks or portions of networks that include selection of hardware and software packages. This position will assist in day-to-day operations and maintenance of an Enterprise Cisco Unified Call Manager system. Person may be required to work off-hours for system upgrades and maintenance. The position will assist in evaluating Telecommunications security mechanisms, hardware, and processes against policy, participating with information technology professionals in the actual engineering, design, and hands-on implementation.

Responsibilities:

• Installation and maintenance of communication systems
• Adjust voice and video configurations to minimize communication disruptions
• Provide training and support to telecommunications personnel
• Investigate customer issues and design appropriate solutions
• This position will assist in day-to-day operations and maintenance of an Enterprise Telecommunications system.
• The position will assist in evaluating Telecommunications security mechanisms, hardware, and processes against policy, participating with information technology professionals in the actual engineering, design, and hands-on implementation.

• Previous experience in telecommunications, electrical engineering, or other related fields
• Familiarity with telecommunications equipment
• Manage building infrastructure cable requirements based upon personnel density.
• Assist as necessary, in the creation or updating of Standard Operating Instructions (SOI)
• Application vulnerability remediation.
• Evaluate application release levels and recommend upgrade path.
• Coordinate and deploy Voice over IP endpoints.
• Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and update cable records.
• Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
• Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system implementation and recurring maintenance.
• Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
• Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
• Knowledge and experience of Cisco voice telecommunication systems
• Proficient with Word, PowerPoint and other MS applications.
• Familiar with Configuration Management concepts.
• Knowledge of Remedy or ITSM support.
• Experience with structured cabling standards.
• Strong analytical and critical thinking skills
• Strong attention to detail
• Excellent written and verbal communication skills

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.