Senior IT Application Specialist - Finance Systems

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. Our product suite includes solutions such as the Trustmark, Buyer Protection, and the eTrusted experience feedback platform. For more than 25 years, our mission has been to enable trust between people and businesses in the digital age.

To join our Finance unit, we are looking for a:

Senior IT Application Specialist (f/m/d) - Finance Systems to support the reliable operation, maintenance, and continuous improvement of our finance-related IT applications.

In this role, you will act as a central point of contact between Finance, IT, and external service providers, ensuring that our financial systems run smoothly and support day-to-day business processes and compliance requirements.

This position is ideal for experienced professionals (5+ years) who enjoy hands-on application support, system administration, and collaboration with business stakeholders in a finance environment., * Support and manage finance-related IT applications (e.g. ERP, reporting, and spend management systems) in daily operations

• Ensure stable and reliable system performance, availability, and data integrity
• Administer, maintain, and optimize applications to support efficient and user-friendly processes
• Analyze, troubleshoot, and resolve system incidents and user issues, providing first-level support
• Act as a key contact for Finance stakeholders, ensuring smooth communication and quick resolution of requests
• Support integrations and collaborate with IT teams to maintain functional system connectivity
• Coordinate with external vendors and service providers for issue resolution, updates, and improvements
• Implement and monitor system updates, configurations, and patches
• Contribute to maintaining compliance with financial and IT security standards
• Support ongoing improvements and small enhancements of finance applications and processes
• Guide and train end users to ensure confident and effective system usage
• Degree in Business Administration, Business Informatics, IT, or a comparable field

Do you have experience in IT?, * 5+ years of experience in IT application management or application support, ideally in a finance-related environment

• Strong understanding of finance processes (e.g. accounting, controlling, reporting)
• Hands-on experience with finance tools such as Kendox, Yokoy, TravelPerk, or LucaNet is a plus
• Solid understanding of IT service management principles (e.g. ITIL) and support processes
• Experience working with external vendors and service providers
• Strong problem-solving skills and a structured, reliable, and hands-on working style
• Excellent communication skills and ability to work at the interface between business and IT
• Fluent in English and German

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe’s trusted brand
• 28 vacation days + 2.5 additional days off at Christmas, New Year’s Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)