Senior Associate, Federal ServiceNow Business Analyst

Senior Associate, Federal ServiceNow Business Analyst

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• US-KPMG.com, * Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders
• Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date
• Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level
• Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery; Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements
• Create Wireframes / Mockups for the user stories, develop and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively, and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise; Analyze and verify requirements against existing and planned product capabilities, * Careers Home
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Business Analysis, ServiceNow, Business Analysis, ServiceNow, Analysis Skills, Needs Assessment, Requirements Management, Business Plan, Business Processes, Gap Analysis, * A minimum of three years of ITSM or ServiceNow project management experience; U.S. Federal government consulting experience preferred

• Bachelors degree in Information Systems, Computer Science, or a related discipline from an accredited college/university
• Familiarity with implementing solutions on the ServiceNow platform
• Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts
• Experience of using business analysis tools/techniques to design and deliver business change
• Experience with requirements elicitation or the configuration of the ServiceNow platform
• Strong engagement, communication and facilitation skills, including presentation and influencing skills
• Ability to travel as required to support firm engagements
• Applicant must possess or be eligible for a U.S. Government clearance

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If youre looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a, KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicants skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

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KPMG LLP and its affiliates and subsidiaries (“KPMG”) offer a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding the firms compliance with federal, state, and local recruitment and hiring laws. KPMG maintains a drug-free workplace.

Employment with KPMG is “At Will,” which means that employment may be terminated with or without cause and with or without notice at any time at the discretion of either KPMG or the employee.