Priority Req :: Platform Support / DevOps Engineer

The Platform Support (L2/PS) Engineer is responsible for the operational support, platform administration, observability, and automation of the Orchestra GenAI Gateway infrastructure and supporting platform components. This role focuses on maintaining platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions. The engineer works closely with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring solutions, and maintain high availability for GenAI workloads.

• Work activities specific to platform support roles include
• Problem/Incident Management, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• The Platform Support member identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Resolves issues. Consults with end users to determine optimal configuration of equipment and applications.
• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Please submit only closely qualified candidates who are USC/GC, W2, local to Charlotte, NC, with an established older LinkedIn profile. Candidates must have 5+ years of hands-on Platform Support/DevOps/SRE experience, strong Linux, scripting, CI/CD, monitoring, and OpenShift/Kubernetes skills., * 5+ years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles.

• Strong Linux administration experience.
• Hands-on experience with Python, Bash, or Shell scripting.
• Experience with infrastructure automation tools such as Terraform and Ansible.
• Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines.
• Strong experience implementing and supporting monitoring solutions including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms.
• Experience supporting cloud and container platforms including OpenShift and Kubernetes.
• Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations.
• Experience troubleshooting infrastructure, application, and performance-related issues.
• Understanding of observability, logging, tracing, alerting, and capacity management.
• Strong analytical, problem-solving, and communication skills.
• Experience supporting enterprise GenAI or AI/ML platforms.
• Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability.
• Experience implementing self-healing and auto-remediation workflows.
• Exposure to ServiceNow, Remedy, and enterprise workflow management tools.
• Experience with cloud platforms such as Azure.
• Understanding of security, compliance, vulnerability management, and enterprise risk controls.
• Financial services industry experience.