ServiceNow Developer

Our client is building a brand-new Agile team focused on federal IT modernization and digital transformation. The team will design, build, integrate, and operate modern technology solutions supporting sensitive and mission-critical government environments., * Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.

• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform and application upgrades.
• Help design and document business process flows and propose solutions based on operational needs.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered business processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross-functional requirements to support ongoing ServiceNow configuration and support.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high-quality data across multiple sources within the CMDB.

ServiceNow, Internet Security, Cloud Computing, Government, Software Engineering, Project/Program Management, Technical Delivery, Defense Intelligence, Government Intelligence, Agile Programming Methodologies, * Must hold an active TS/SCI clearance (required for consideration).

• Ability to work on-site in Washington, DC
• Current Security+ certification or equivalent/higher
• Ability to pass and maintain additional suitability screenings as required by customer
• Education and experience depending on job level:*
• Level III: Bachelor’s degree in a related discipline and 4-8 years of relevant experience. Additional experience may be considered in lieu of degree.
• Level IV: Bachelor’s degree in a related discipline and 8-12 years of relevant experience (or a Master’s and 6+ years). Additional experience may be considered in lieu of degree.
• Level V: Bachelor’s degree in a related discipline and 12+ years of relevant experience (or a Master’s and 10+ years). Additional experience may be considered in lieu of degree.
• At least 3 years of experience with the design, development, and support of technology infrastructure.
• At least 2 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidateshall have the ability to develop and present management level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
• Open to receiving mentoring from senior developers.

Preferred Qualifications:

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Our Client is a leading technology and mission solutions provider supporting critical federal, defense, intelligence, and government missions. The organization delivers digital modernization, cybersecurity, infrastructure, and mission-focused technology solutions in highly secure environments. Its teams work collaboratively across engineering, operations, cybersecurity, cloud, and program management to deliver reliable technology for complex government customers.