Since 1949, our company has built a reputation for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, where continuous development of our people, processes, and products drives success. Through empowerment, recognition, and development, we create opportunities for career advancement and personal growth. Here, teamwork is the foundation of our achievements-when you join us, you become part of a united team shaping the future. Bring your talent and passion, and grow with us as we win together.

The Technical Service Specialist works independently to help provide best-in-class service through supporting the Delfield product line. The position is responsible for diagnosing and troubleshooting commercial refrigeration, heating, electrical, and electronic control systems used in commercial foodservice equipment. The Technical Service Specialist works closely with service technicians, service agencies, sales teams, and customers to diagnose equipment issues, provide technical solutions, and support successful repairs.

This role regularly utilizes in-depth technical knowledge of refrigeration systems, HVAC-R principles, electrical troubleshooting, electronic controls, and sequence of operations. The successful candidate will possess hands-on experience troubleshooting and repairing refrigeration, HVAC, foodservice, or electromechanical equipment and a desire to grow their technical expertise within a manufacturing environment.

Major Accountability

• Provide technical expertise to service technicians, service agencies, sales teams, and customers via phone, email, and occasionally at customer locations.
• Determine needed repairs using photographs, field information, control data, equipment diagnostics, and customer discussions.
• Evaluate repair scope and labor requirements to ensure repairs are completed within established guidelines.
• Utilize technical knowledge to support refrigeration repairs, electrical diagnostics, and equipment troubleshooting.
• Travel to customer and field locations to diagnose, troubleshoot, and resolve complex equipment failures and unresolved service issues.

Key Tasks and Responsibilities

• Provide troubleshooting and operational support for commercial refrigeration and heating systems.
• Utilize a comprehensive understanding of electronic controls, sequence of operations, refrigeration cycles, and refrigeration components to assist customers and service technicians in troubleshooting and repairing equipment.
• Review claims that are outside warranty guidelines to determine if they warrant processing.
• Travel to customer and field locations to perform advanced diagnostics, identify root causes, and resolve equipment failures that cannot be repaired through standard service processes.
• Maintain accurate computerized service records and documentation for service technicians, service agencies, sales teams, and customers.
• Build relationships with assigned field representatives to provide product support and technical education.
• Troubleshoot returned units or parts to identify operational issues and determine root causes of failure.
• Travel to customer locations as needed to assist in troubleshooting and repair activities.
• Participate in team on-call rotation.
• Consistently operate in a manner that aligns with Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Experience in one or more of the following areas: Commercial Refrigeration, HVAC-R Service, Foodservice Equipment Service, Restaurant Equipment Repair, Field Service Technician work, Industrial Maintenance, Manufacturing Technical Support, or Electromechanical Equipment Repair
• Experience diagnosing and troubleshooting refrigeration, HVAC, electrical, or electromechanical systems.
• Experience supporting technicians, customers, or service organizations in a technical environment.
• Ability to read and interpret wiring diagrams, electrical schematics, service manuals, and technical documentation.
• Experience working with compressors, evaporators, condensers, refrigeration controls, electrical components, sensors, and related systems.
• Strong problem-solving and root-cause analysis skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Valid driver’s license and ability to travel up to 25%.
• Ability to rent and operate a vehicle for business purposes, including meeting all rental agency requirements and maintaining a valid driver’s license.

Preferred Qualifications

• Universal EPA Certification.
• Associate degree or technical certification in HVAC-R, Refrigeration Technology, Electrical Technology, Industrial Maintenance, Engineering Technology, or a related field.
• Experience supporting commercial kitchen equipment, foodservice equipment, or refrigeration systems.
• Experience working for a manufacturing company or equipment manufacturer.
• Experience providing technical support to field service organizations.
• Knowledge of electronic controls and sequence-of-operation troubleshooting.
• Experience with brazing refrigeration components and evacuating/recharging refrigeration systems.

We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

For more company information, visit www.Delfield.com *The Delfield Company, LLC. in Mt. Pleasant, MI manufactures and markets a complete line of foodservice equipment for restaurants, hotels, and institutions (including prep tables, undercounter/worktop refrigeration, and blast chillers/freezers) and specializes in custom and reach-in refrigeration. The Welbilt Distribution Center provides logistics for the Welbilt family of brands across the globe. The facilities in Mt. Pleasant are a division of Welbilt, Inc.

The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Delfield

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