DevOps Engineer

• Key responsibility for estate of Microsoft SQL servers
• Escalated application support for in house apps
• Responsibility for scripting and integration of in house apps with telephony system
• Completion of data requests
• Business MI excel report writing and troubleshooting
• SQL Server performance monitoring and tuning
• Automate and script tasks for infrastructure support team, including PowerShell
• Respond to requests for technical assistance in person, via phone, via the helpdesk software or via email
• Offer advice to end users and other technicians where necessary
• Follow help desk procedures and ticket handling procedures
• Log all user interaction within helpdesk software
• Responsible for responding to any urgent tickets in unassigned when no first line technicians are available
• Stay current with business application and system information, changes and updates
• Carry out in-depth investigation of problems and root causes
• Any other ad hoc tasks as and when required by the Infrastructure Manager

They are looking for a dedicated, eager individual with a keen attention to detail and a methodical, logical approach to their work. The successful candidate will be someone with a background in IT support or database administration, who desires to transition, or has begun the transition into a dev-ops hybrid role. An effective communicator, able to deal with colleagues in a professional and confident manner. Must have the ability to prioritise and work to strict deadlines as well as the drive to expand their knowledge as appropriate. Must have a proficient level of competency in Windows Client/Server operating systems, SQL querying and administration and Excel / MS Query.

Skills & knowledge

Essential

• 3+ Years in an IT Support role
• Knowledge of writing and troubleshooting SQL queries, views and create stored procedures
• Knowledge of writing and troubleshooting SQL based Excel reports
• Knowledge of phone systems - ideally Shoretel
• Knowledge of Microsoft Azure inc PowerShell for such
• Strong sense of pride and teamwork and willingness to aid in the success of the team

Beneficial

• Knowledge of software development in a windows environment, particularly .Net Framework
• Knowledge of source/version control
• Any experience with SAN
• Enterprise IT Knowledge including proficient level of competency in; o Active Directory o Group Policy o DHCP o Office 365 inc PowerShell o Virtualisation o TCP/IP Networking - DNS, ping/traceroute, understanding of existence of vlans / subnets etc o Security - AV, Firewalls IDS etc o Knowledge of Microsoft Azure inc PowerShell for such

Qualifications

• A level IT Preferred, but not essential

Desirable

• Any IT industry qualification, MCSA / CCNA etc
• Further/Higher education qualifications in IT or related discipline

Salary - Up to £30,000, plus overtime and generous benefits package

Hours of work

37.5 hours per week

Key outputs