Lead UX Designer Mobile and Web (Retail Ecommerce)

Lead UX Designer Mobile and Web (Retail Ecommerce) - Ecommerce UX design with deep understanding of what drives Ecommerce While App experience will be about 50% of the envisioned work in 2027, the initial work will be in regular responsive website feature design. They also will likely have this person support their Design System needs in Q4 so experience in using Figma for Design Systems would be a strong differentiator. Team Overview The app experience has a lot of overlap to website and mobile website - designing for iOS is different than just designing for web (“human interaction guidelines”). Need someone who can flex and work on the responsive web design (desktop and mobile web). Designers are cross functional - product page, shop page, registry, cart & checkout - must have experience with a full ecommerce feature, though one component within the feature isn’t sufficient. Project Description We are seeking a Lead UX Designer to join our Enterprise UX Team, working on our E-Commerce websites (desktop and mobile) as well as native apps (primarily iOS, Android nice to have). As a Lead User Experience Designer, you will use your strong user-centered design skills to build best-in-class experiences across our brands. You will work on a wide range of enhancements in multiple parts of the customer journey. You will collaborate with multi-disciplinary teams and provide design leadership to elevate our design practices. Duties/Day to Day Overview * Design for Ecommerce responsive websites (desktop and mobile) as well as iOS apps (Android nice to have)

• Work with and contribute to our web and apps Design Systems

• Build relationships and work strategically with executives, product managers, creative designers, researchers, technologists, and our brands. Serves as a liaison between the business community and the IT organization to provide user experience solutions and user research to meet the business needs

• Create journey maps, wireframes, UI, specifications, audits, heuristic evaluations, taxonomy recommendations, task flows, and prototypes

• Use a deep knowledge of design principles and human behavior to design exceptional frictionless experiences

• Synthesize customer feedback, research, and analytics into actionable results

• Uses skills as seasoned, experienced professional with a full understanding of industry practices and company policies and procedures

• Resolves a wide range of issues in innovative and practical ways

• Strong knowledge of user experience and research best practices and methodology

• Customer focused with high quality standards
• Demonstrates strong interpersonal, business communication and writing skills Top

(Must haves) * 8+ years experience working in Ecommerce UX design with deep understanding of what drives Ecommerce KPIs

• Experience designing and optimizing multiple aspects of the Ecommerce funnel, i.e. PLP, PDP, Cart and Checkout with deep understanding of what drives Ecommerce KPIs.

• An outstanding design portfolio demonstrating strategic design thinking, excellent visual design, and Ecom savvy in your projects.

• Strong ability to lead the design through influence and inspiration
• Experience with Figma and AI-assisted design workflows
• Design experience in responsive web on complex websites (e.g., Ecommerce)

• Design experience in iOS, native design conventions, and emerging technologies (WSI uses Swift but not necessary for this role)

• Experience around ecommerce features, and/or home design/furniture space

• Strong visual and interaction design (using Figma) (they use this for everything - design and prototyping)

• Strong organizational skills to manage fast-paced schedule and project work

• Must have a comprehensive understanding of UX principles, practices and processes, and a track record of delivering UX solutions and value to product and engineering teams in a large-scale business.

• Creative and testing mindset - looking for someone to consider different approaches to ultimately find the best solution.

• Must be flexible in approach, comfortable presenting to multiple levels of stakeholders

• Strong organizational skills to manage fast-paced schedule and project work
• Proactive, high level of engagement, etc.

• Degree in Design, User Experience, Human-Computer Interaction, a related field, or equivalent practical experience, * Experience being involved & driving the discovery process

• Natural curiosity & inquisitiveness

• Strong fundamentals on information and interaction design, fundamentals of UX (preferably from a relevant Degree)

• Experience with design systems highly desirable
• Proven ability to work cross-team and synthesize input from multiple groups

• Ability to juggle multiple priorities and effectively deliver in a fast-paced environment

• Communication skills and collaborative.

• Understand what the stakeholders want and the design that they are looking for.

• Ability to be influential, negotiate the vision
• B.S./B.A. or higher in User Experience Design, Information Design, Human

Factors, Cognitive Psychology, or related fields