IT Helpdesk Specialist

• Resolve L1/L2 hardware, software, account, and connectivity issues; own tickets, communicate progress, and escalate appropriately within SLA procedures.
• Support Microsoft 365, Active Directory, user access, passwords/MFA, Wi-Fi, VPN, and basic network troubleshooting.
• Configure, deploy, and maintain computers, printers, scanners, RF handhelds, and warehouse devices; keep asset records accurate.
• Assist frontline Helpdesk colleagues with technical escalations and coordinate complex issues with specialist teams and vendors.
• Maintain support guides and runbooks, investigate recurring issues, and use approved scripting and automation to reduce downtime., UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation.

As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains.

Perks & Benefits:

We believe in supporting our people both professionally and personally. Our benefits include:

• Competitive health benefits
• Paid time off in accordance with company policy and applicable state requirements
• Leadership and professional development programs
• Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making.
• Internal growth and career mobility opportunities
• Free luncheons and on-site team events

Use of AI & Technology:

UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgment-not replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values.

• Hands-on troubleshooting ability across desktops, laptops, peripherals, operating systems, and business applications.
• Working knowledge of Microsoft 365, Active Directory, domains, and secure account/access support.
• Foundational understanding of TCP/IP, Wi-Fi, VPN, DNS, and DHCP troubleshooting.
• Familiarity with ticketing systems, asset tracking, device setup, and deployment documentation.
• Ability to support or quickly learn 3CX, HikCentral, and warehouse technologies while following security and escalation procedures.

Preferred Requirements:

• Approximately 2-4 years of Helpdesk or desktop support experience, including escalated L2 troubleshooting.
• Associate’s or bachelor’s degree in IT, Computer Science, or a related field; equivalent experience considered.
• Experience supporting warehouse operations or users across multiple locations.
• Experience with RF handhelds, scanners, and Zebra/label printers.
• Basic scripting or automation experience to streamline repetitive support tasks.

Skills for Success

• Structured troubleshooting and practical problem-solving.
• Clear, customer-focused communication.
• Prioritization, ticket ownership, and dependable follow-through.
• Cross-functional teamwork and peer coaching.
• Attention to detail, security awareness, and continuous improvement.

We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act.

Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable.